Responsible and accountable for managing leasing consultants, leasing apartments, marketing initiatives and providing excellent customer service to drive maximum occupancy and ensure resident retention. Efforts should include enforcing policy and procedures related to leasing best practices and improving brand reputation.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assign and monitor completion of training for leasing associates that includes appropriate policy and procedures as designated by HKP Best Practices.
Lead daily morning leasing huddle (Mon-Fri) with focus on identifying hot units, status of performance compared to goals and daily marketing outreach priorities.
Host regular ‘accuracy’ huddles (before close of business to ensure leasing information is accurately reflected in Yardi).
Meet with leasing professionals individually on a weekly basis to provide feedback, direction and support in sales/retention leasing goals.
Update UAR with leased units move-in dates under memos.
Walk rent ready product and marketing paths daily to sparkle and identify hot units
Ensure compliance with all requirements from leasing staff (Appropriate documentation in MaxLeases, Yardi, lease file audits and customer service).
Lease apartments through telephone, internet sales and apartment tours with prospective residents.
Follow up and establish rapport with prospective residents and current residents.
Provide excellent customer service at all times.
Present apartment community in a professional manner at all times.
Coordinate move-ins and move outs to provide for an enjoyable experience for all residents.
Manage the resident retention program.
Complete marketing path checklist daily.
Assist with office organization by filing and maintaining organized resident files
Complete quarterly marketing calendars of events along
Market weekly at local business
Schedule pre-move out inspections for residents that give notice in Yardi.
Organize and attend after hours and weekend resident or marketing events as scheduled.
Assist with daily tasks including: write work order requests and work order follow up
Hold Leasing agents accountable for weekly sales and retention goals
Other duties as assigned.
Hire leasing staff, manage performance of staff and address all employee relation issues.
Provide mentoring, onboarding and ongoing training to direct reports as needed, especially new hires.
Hold direct reports accountable for their job duties assigned.
Ensure QAPs and annual performance reviews are completed for direct reports in Ultipro.
Review and approve maintenance team time cards.
QUALIFICATIONS/SKILLS & KNOWLEDGE REQUIREMENTS
High school diploma or general education degree (GED) required
5+ years of sales experience necessary.
1-2 years of supervisory experience.
Computer Skills – MS Office required
Language Skills - Ability to read, write, speak and interpret basic instructions, simple correspondence and present information one-on-one or in small groups. Second language desirable.
Math Skills - Ability to add, subtract, multiply, divide using whole numbers, fractions and decimals. Ability to compare rate, ratio and percentages and interpret basic graphs.
Reasoning Skills - Ability to carry out detailed, but uninvolved written or oral instructions with common sense understanding.