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Apartment Assistant Manager - Sales and Retention

The Phoenix Staffing Champaign, IL
  • Expired: over a month ago. Applications are no longer accepted.

Responsible and accountable for managing leasing consultants, leasing apartments, marketing initiatives and providing excellent customer service to drive maximum occupancy and ensure resident retention. Efforts should include enforcing policy and procedures related to leasing best practices and improving brand reputation.

 Assign and monitor completion of training for leasing associates that includes appropriate policy and procedures as designated by HKP Best Practices.
 Lead daily morning leasing huddle (Mon-Fri) with focus on identifying hot units, status of performance compared to goals and daily marketing outreach priorities.
 Host regular ‘accuracy’ huddles (before close of business to ensure leasing information is accurately reflected in Yardi).
 Meet with leasing professionals individually on a weekly basis to provide feedback, direction and support in sales/retention leasing goals.
 Update UAR with leased units move-in dates under memos.
 Walk rent ready product and marketing paths daily to sparkle and identify hot units
 Ensure compliance with all requirements from leasing staff (Appropriate documentation in MaxLeases, Yardi, lease file audits and customer service).
 Lease apartments through telephone, internet sales and apartment tours with prospective residents.
 Follow up and establish rapport with prospective residents and current residents.
 Provide excellent customer service at all times.
 Present apartment community in a professional manner at all times.
 Coordinate move-ins and move outs to provide for an enjoyable experience for all residents.
 Manage the resident retention program.
 Complete marketing path checklist daily.
 Assist with office organization by filing and maintaining organized resident files
 Complete quarterly marketing calendars of events along
 Market weekly at local business
 Schedule pre-move out inspections for residents that give notice in Yardi.
 Organize and attend after hours and weekend resident or marketing events as scheduled.
 Assist with daily tasks including: write work order requests and work order follow up
 Hold Leasing agents accountable for weekly sales and retention goals
 Other duties as assigned.

 Hire leasing staff, manage performance of staff and address all employee relation issues.
 Provide mentoring, onboarding and ongoing training to direct reports as needed, especially new hires.
 Hold direct reports accountable for their job duties assigned.
 Ensure QAPs and annual performance reviews are completed for direct reports in Ultipro.
 Review and approve maintenance team time cards.

 High school diploma or general education degree (GED) required
 5+ years of sales experience necessary.
 1-2 years of supervisory experience.
 Computer Skills – MS Office required
 Language Skills - Ability to read, write, speak and interpret basic instructions, simple correspondence and present information one-on-one or in small groups. Second language desirable.
 Math Skills - Ability to add, subtract, multiply, divide using whole numbers, fractions and decimals. Ability to compare rate, ratio and percentages and interpret basic graphs.
 Reasoning Skills - Ability to carry out detailed, but uninvolved written or oral instructions with common sense understanding.

The Phoenix Staffing

Why Work Here?

We pay the best because we expect the best! We guarantee at least $1 more per hour than any other temp agency.

The Phoenix Staffing is a full service recruiting and staffing firm staffing apartment communities, management companies, commercial real estate and Industry Partners/Vendors with temporary, temp to hire, direct hire and payroll funding & processing. The Phoenix Staffing will support your communities or company offices with only the best available Residential and Commercial Leasing Consultants, Porters and Maintenance Technicians, and Supervisors. Residential and Commercial Industries all utilize similar personnel to run, maintain and operate. All talent will be personally interviewed, references verified and criminal background screened.


Champaign, IL