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Customer Service

The Phillip Charles Group
Troy, MI
  • Posted: over a month ago
  • Full-Time
Job Description

Our client of 18 years who is a large financial insurance company in Troy, is looking to add several people to their Loss Draft Customer Service, Quality Control, Insurance Processing, and Imaging departments. The Customer Service team members assist with the management of damage claims to homes all over the country. There is interaction with homeowners who are working to repair their homes. The Customer Service is responsible for meeting lender requirements for repairs by verifying builder licenses, contractor insurance requirements among other criteria so the repairs may be made to lender standards.

Pay Rate for the Customer Service Associate is $15.00 to $16.00 per hour. Work hours 8:30 a.m. to 5:00 p.m., Monday through Friday.

This is a contract to hire opportunity starting once hired directly with the company you will receive great benefits.

Customer Service Job Duties:

  • Prioritize and process daily tasks
  • Gather required information from contractors
  • Send releases for funds to the appropriate department
  • Take inbound calls from distressed clients
  • Gather accurate data from client
  • Enter data into system
  • Provide customer service and guidance to clients
  • Determine which process will be best suited for each client’s individual situation
  • Assist with solving client issues

Customer Service Job Requirements:

  • Strong Communication skills (both written and oral)
  • Ability to work at a fast pace
  • Ability to be detail oriented
  • Strong Microsoft Excel skills
  • Willingness to work in a team environment
  • Reliable transportation to the I-75 and Crooks Road area of Troy
  • Ability to sit for long periods of time

Customer Service Skills Needed:

  • Excellent communication skills
  • Problem solving skills
  • Empathy for clients
  • Call Center skills
  • Microsoft Outlook
  • Microsoft Word
  • Strong Microsoft Excel skills

The Phillip Charles Group has been serving the local metro Detroit area for the past 30 years and has built incredibly strong partnerships with our clients, candidates and employees.

Customer Service Benefits Once a Direct Employee of our Client will include:

  • Health and Dental Insurance
  • Stock Options
  • Flexible Spending Account (for healthcare etc.)
  • 401K with a 4% Match
  • Tuition Reimbursement (up to $5,000 per year)
  • Paid Time off
  • Sick Pay

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The Phillip Charles Group


Troy, MI
48098 USA



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