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Customer Service Representative

The Phillip Charles Group -Taylor, Auburn Hills, Livonia, & Southfield Troy, MI
  • Expired: 11 days ago. Applications are no longer accepted.

The Phillip Charles Group is seeking energetic and reliable professionals to join our client's team of Customer Service Representative. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues, and directing calls to the managerial team when necessary along with entering information into a client specific database. Customer Service Representatives are often the first point of contact for customer's product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

Hours: Several 8 hour shifts from 8 am - 8 pm Monday – Friday.

Pay: $13-15 depending on experience.

Customer Service Representative Features:

• Answer incoming customer phone calls and take appropriate action for each call

• Maintain customer satisfaction ratings based on explicit criteria set forth by the company

• Attend mandatory training sessions to stay updated on product or company policy changes

• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input

• Input data into the company computer platform to keep each customer record updated

Customer Service Representative Skills:

• High school diploma or GED required

• Strong computer skills

• Excellent interpersonal communication skills

• High level of professionalism

• Must be available to work some holidays and weekends

• Strong problem solving abilities

Interested and qualified candidates for the Customer Service Representative openings should submit their resume for immediate consideration to ljian@pcgcareer.com Resumes will be reviewed as quickly as possible and qualified applicants will be contacted to set up an interview.

If you have questions, please call Laura Jian at (248-352-1300) or visit our website at www.pcgcareer.com.

Customer Service Representative Benefits:

Direct Deposit or Pay Card

Paperless Online Time Keeping

Six Paid Holidays

401K

Free Skills Enhancement Programs

Resume Review and Critique

ACA Compliant Medical Insurance

Client Company offers Tuition Reimbursement.

About The Phillip Charles Group:

Our job is to match exceptional people with exceptional opportunities. Whether you're searching for your next opportunity or looking for qualified talent, trust the staffing and recruiting experts at The Phillip Charles Group to help you achieve more.

The Phillip Charles Group -Taylor, Auburn Hills, Livonia, & Southfield

Why Work Here?

Awesome work environment, great perks, employees are valued!

EXPLORE YOUR EMPLOYMENT OPPORTUNITIES WITH THE PHILLIP CHARLES GROUP You don’t just want a job. You want options—employment opportunities that are not only ripe with potential for rewarding career growth, but opportunities that can enhance your life. We understand. More importantly, we believe you have every right to be discerning about your choices. After all, not all employment opportunities are equal. And neither are all job recruitment agencies. The Phillip Charles Group is your advocate whether you are a seasoned veteran or a new grad still trying to determine your career path. We know how stressful and time consuming finding the right job can be. We make it less stressful. Unlike other job recruitment firms, The Phillip Charles Group is committed to: Listening Mentoring Providing a pulse check of the current job market Helping with everything from composing a killer resume to prepping for the big interview Open communication and delivering honest feedback Always having your best interests at heart Recruiting specifically for positions and projects that have already been defined; not in anticipation of what might be coming down the pike. DON'T SETTLE FOR IMPERSONAL RUNAROUND Tired of sending your resume into cyberspace? Disheartened by job recruitment agencies that don’t return your call? Frustrated by recruiters who miss the mark when it comes to matching your skill set with the right employment opportunities? We believe work is more than a paycheck—it’s meaningful and personally rewarding in ways that go beyond simple financial gain. Want to work with a company that is an industry leader? Looking for your place with an organization that’s socially responsible? Dream big and we’ll get to work.

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Troy, MI
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