Our client established in 1996 and since has become one of the fastest-growing and most successful medical distribution companies in the world is looking to add to their growing Wixom, MI based Call Center/Customer Service team. A family-owned business, our client carries over 50 years of industry experience and has thrived by combining top quality products, exceptional service, and competitive pricing on medical supplies.
Positions available at their Wixom location.
Hours: 8am-4:30pm, 8:30am-5pm, 9am-5:30pm, 9:30am-6pm Monday – Friday.
Pay: $12.50 - $13.50 to start with a potential $.50 raise after a 90 day review.
Call Center/Customer Service Requirements:
Handle a variety incoming and outgoing calls using the (both through Shore-Tel and from the answering service) regarding new and/or existing members/caregivers needs
Ability to utilize multitask using multiple computer applications/programs
Creation of new member accounts
Review/Update all demographic and personal health information in the member’s account, including but not limited to the following: address – both mailing and shipping if different, phone number(s), e-mail address(es), physician information, caregiver(s), etc.
Access and enter data in existing patient accounts following HIPAA guidelines.
Insurance verification following established verification processes.
Speaks with members, caregivers, doctors and other outside providers to regarding member account and product needs.
Document all interactions in patient medical records for proper record keeping (account notes).
Documentation creation and follow up to ensure necessary documentation on file to ship supplies per Insurance guidelines (Advanced beneficiary Notification, Certificate of Medical necessity, Prescriptions, Letter of Medical Necessity, etc).
Fax and review incoming documentation as needed
Communication with patient or caregiver to keep up to date on account statuses
Liaise with Team Support or Team Lead as needed for all important matters that require supervisor approval or intervention.
Utilize the Customer Service Wiki daily for processes, procedure, insurance guidelines, product and company information.
Build proficiency and strong knowledge base on all product lines serviced.
Makes suggestions for process improvements and assists with projects as able.
Submit reports and productivity tracking to leaders as requested.
Track attendance and submit all applicable requests using the Attendance on Demand system.
Follow established building entry, compliance and system security policies.
Adhere to all Nondiscrimination and Accessibility guidelines.
Knowledge of all aspects of the company including cash sales, department structure, accessibility tools, websites, etc.
Preferred Education and Experience:
Ability to learn about complicated medical equipment.
Experience in a fast-paced customer service role requiring the ability to handle multiple tasks at various stages of completion.
Previous experience requiring clear and calm communication by phone.
Previous experience requiring the ability to effectively use computer system and maintain good records.
Call Center/Customer Service Benefits:
Direct Deposit or Pay Card
Paperless Online Time Keeping
Six Paid Holidays
Free Skills Enhancement Programs
Resume Review and Critique
ACA Compliant Medical Insurance
Interested and qualified candidates for the Call Center/Customer Service opening should submit their resume for immediate consideration. Resumes will be reviewed as quickly as possible and qualified applicants will be contacted to set up an interview.
If you have questions, please call Eric Nogas at 248-352-1300 or visit our website at www.pcgcareer.com.
About The Phillip Charles Group:
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