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Customer Care Representative

The Petting Zoo, Inc.
Jessup, MD
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Do you have Customer Service & Data entry skills, a pleasant telephone presence, and are you ready to get started with something new?

The Petting Zoo, Inc., in Jessup, MD would like to speak to you.

We are a growing Plush Toy design and distribution company seeking a full time Customer Care Rep for immediate hire. The successful candidate should have experience working in a Customer Care Call Center environment. You will be working with our Sales and Operations team to do your best to satisfy our customer’s needs.

Our customers are located primarily throughout the United States. The customer base consists of Zoos, Aquariums, Resorts, Amusement Parks, National Parks, Beach Stores, Airport stores, Grocery and more. You can also see our products on Amazon. Our 40+ employees work together to create a distribute the newest, trend-forward designs with our ever-expanding collection of plush toys.

  • Call center, customer service, and data entry experience required
  • You will be the frontline contact with our customers via their inbound phone calls
  • Serve our customers by providing product and service information and resolving product and service problems.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Acknowledge and resolve customer needs, concerns, and complaints. Find the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Learn our products inside and out so that you can answer questions.
  • Attract potential customers by answering product and service questions and suggesting information about other products and services.
  • Accurate Data entry of customer orders
  • Opens customer accounts by recording account information.
  • Contribute to our team effort by accomplishing related results as needed.

Job Type: Full-time

COVID-19 considerations:
All employees must wear masks

Company Description
We are a Plush Toy distribution company. Our customers are located primarily throughout the United States. The customer base consists of Zoos, Aquariums, Resorts, Amusement Parks, National Parks, Beach Stores, Airport stores, Grocery and more. You can also see our products on Amazon.

The Petting Zoo, Inc.

Address

8263 Patuxent Range Rd Suite A Jessup

Jessup, MD
USA

Industry

Business