Maintenance Manager

SUMMARY: Maintenance Manager for 667-unit garden style apartment community. This position is primarily responsible for supervising and coordinating activities of workers engaged in maintaining and repairing physical structures of buildings and grounds, as well as performing these work activities, including managing & responding to emergency on-call maintenance requests outside of business hours, including weekends, on a rotating basis.

DUTIES AND RESPONSIBILITIES:

• Directs and performs the activities of workers engaged in renovations, painting and performing structural repairs to masonry, woodwork, and furnishings of buildings.
• Directs and performs the activities of workers engaged in ground maintenance, such as mowing lawns, trimming hedges, removing weeds, and raking and disposing of leaves and refuse.
• Directs and performs the activities of workers engaged in the general cleaning and up keep of buildings, including buffing, dusting, sweeping, mopping, vacuuming, and washing windows.
• Directs and performs the activities of workers assisting other departments as requested, including moving furniture and unloading and storing supplies.
• Requisitions tools, equipment, and supplies.
• Inspects completed work for conformance to blueprints, specifications, and standards.
• Studies production schedules and estimates worker hour requirements for completion of job assignment.
• Interprets company policies to workers and enforces safety regulations.
• Establishes or adjusts work procedures to meet production schedules.
• Suggests changes in working conditions and use of equipment to increase efficiency of work crew.
• Analyzes and resolves work problems, or assists workers in solving work problems.
• Initiates or suggests plans to motivate workers to achieve work goals.
• Maintains time and production records.
• Confers with other supervisors to coordinate activities of individual departments.
• Manages rotating on-call maintenance schedule assignments regarding emergency maintenance calls outside of business hours, including weekends.
• Oversees Snow removal operations and/or contractor. Is a responsible for operating company truck and performing plow operations during inclement weather.

SUPERVISORY RESPONSIBILITIES:

• Directly supervises 5-8 employees within the maintenance department(s).

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

• 1 year certificate from college or technical school; or 3-6 months related experience and/or training; or equivalent combination of education and experience
• Knowledge of ventilation/air conditioning, heating, electrical,

plumbing, carpentry, painting, and other generally accepted maintenance skills.

• Knowledge of city and state building codes, OSHA requirements, and ADA
• Demonstrated proficiency in supervising and motivating subordinates
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Commitment to excellence and high standards
• Basic competence in subordinates' duties and tasks
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing

priorities with enthusiasm

• Proven ability to handle multiple projects and meet deadlines
• Strong interpersonal skills.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Good judgement with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player
• Bilingual skills a plus.
• Ability to understand any and all safety requirements and cautions
• Ability to perform the physical labor necessary

COMPETENCIES:

• Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Diversity--Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics--Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Judgment--Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Safety and Security--Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand
• Continually required to walk
• Occasionally required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
• Continually required to lift/push/carry items up to 10 pounds
• Frequently required to lift/push/carry items up to 25 pounds
• Occasionally required to lift/push/carry items up to 25 pounds or more than 100 pounds

• Continually work near moving mechanical parts
• Occasionally work in high, precarious places
• Occasionally work around fumes, airborne particles, or toxic chemicals
• Continual exposure to outside weather conditions