The Director of Client Services is responsible for ensuring the delivery of high quality program services and brings clinical expertise to bear in order to facilitate the fulfillment of the agency’s stated mission, as directed by the President & CEO, and within the budgetary and philosophical guidelines set forth by the Board. Responsibility includes developing, planning, and implementing short and long- term strategies that promote the growth of agency programs. This position serves as a member of the agency’s senior leadership team and must display a positive and supportive attitude toward the agency and its overall success.
1. Provides administrative and clinical leadership for all Client Services.
2. Oversees all aspects of the Client Services Departments by setting departmental goals and objectives, ensuring current contract compliance, evaluating community collaborations, and supporting grant efforts as needed.
3. Serves on the agency’s Performance Quality Improvement Council and supports the agency’s PQI efforts. Also ensures that client services engages in meaningful and well documented Performance Quality Improvement (PQI) initiatives.
4. Engages in an ongoing learning process in order to stay up-to-date on research and best practices within the field of child abuse prevention and uses information learned to improve quality of services within the agency.
5. Provides direct supervision and clinical consultation to therapists and clinical support staff as needed.
6. Models a strengths-based mentoring and coaching style with managers that demonstrates the ability to think globally, solve problems and have good decision-making skills, including critical thinking skills.
7. Works with PQI and Outcomes Coordinator to evaluate activities with outcome partners in the area, and ensures programs meet all aspects of the accreditation and regulatory practices.
8. Participates in public relations for the agency, including representing or delegating representation for PCC at a variety of community coalitions, fundraising events, agency tours, and other community education opportunities.
9. Establishes and maintains a strategic network of local stakeholders in the fields of mental health, education, and legislative advocacy for the promotion, implementation, and growth of agency interests, programs, and collaborations.
10. Participates with the President & CEO and Board of Directors in annual budget development, monitoring and compliance of programs, and developing long range plans and strategies that support the agency’s mission and evidence based program models.
1. Master’s degree or higher in social work or related field.
2. At least five years of mental health or behavioral health clinical experience, including at least three years supervisory and administrative responsibility, and successful leadership with strong emphasis on program quality initiatives.
3. Extensive knowledge of dynamics of family, parent and child trauma, abuse, IMH, and neglect.
4. Proven experience understanding and demonstrated ability to envision long-term needs and lead teams in action towards established goals.
5. Established leadership and facilitation skills coupled with the ability to work with the management team to assure successful communication and coordination between all PCCT programs.
6. Understanding the agency’s mission and culture and the ability to maintain appropriate boundaries with staff and clients in all circumstances. The agency see’s this individual as being reflective, nurturing, and possesses the ability to maintain a positive attitude during demanding times.
1. Experience integrating HOPE model into agency programs.
2. Experience with child welfare, court system, and/or public health related to safety and nurturing for children.
3. Experience with demonstrating and reporting on program quality and effectiveness. For example: Grants, complicated outcomes & measurements, and reporting to funders.