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Customer Service Representative

The Panther Group
Union, NJ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

If you enjoy a mix of admin work and people-interaction, then we have the job for you!

Do you enjoy working in a team environment and helping others? Are you proficient in typing and basic PC skills with solid verbal and written communication skills? If you enjoy an office or call center environment and are looking to grow your career, Apply Now!

Data Entry Clerks, Customer Service Representatives, call center representatives, administrative workers, customer service representatives of other trades, or anyone dedicated and reliable and ready to start their new career - realize your full potential with The Panther Group! As a leading provider of temporary, temp-to-hire, and direct-hire staffing in Massachusetts, we can open the door for your next career opportunity.

Right now, we are seeking Data Entry Specialists and Customer Service Representatives for a temp to perm opportunity with one of our clients. This is a great opportunity for anyone looking for a long term career move and experience in a professional office environment!

Job Description:

Under the direction of the Supervisor, the Data Entry Specialist/Customer Service Representative is the primary point of contact for all program member needs. Their positive attitude is the face of who we are, and their day to day consists of generally the following:

  • Manages Incoming Requests; Responsible for all telephone account maintenance.
  • Updates all Profiles and Audits Accounts; Determines the accuracy of account information, and ensures all required information is provided for security.
  • Process financial records; Enters information into the APC database, processes payments, and assists patrons in understanding the program’s procedures regarding payment options, information changes, and violations enforcement.
  • Ensures confidentiality; all patrons’ service requirements are protected and accounted for in accordance with set standards of performance.

Other Essential Duties and Responsibilities:

  • Process telephone inquiries, fax information/applications to customer if required.
  • Perform account maintenance, including address changes, vehicle changes, payments, adjustments, and statement requests
  • Research overcharges, and submit for adjustment.
  • Provide assistance to process/update expired credit cards, options changes, replenishment amounts, balance thresholds, address changes, and add tags, process applications, and correspondence.
  • Prepare reports to include daily Phone Call Log.
  • File applications and other paper work as necessary.
  • Participate in the Quality Assurance process: Call Monitoring and auditing of Log Sheets and Correspondence on a monthly basis.
  • Work a rotating weekend schedule, one month on/one month off as scheduled or as required based on operational needs.
  • Must remain professional under every circumstance with patrons and staff members

Required Skills:

  • 1-2 years customer service experience
  • Flexibility in scheduling
  • Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills
  • Adapt quickly, efficiently, and positively to various projects assigned
  • Works well in a fast-paced, multi-task environment
  • Must remain professional under every circumstance with patrons and staff members
  • Must maintain a good attendance record
Company Description
We are the experts in Human Capital. It starts with a commitment to personal attention. A single point of contact from day one. That's what makes The Panther Group different. That is how we deliver results to our clients and candidates. Our focus on quality, diversity and service sets us apart. At The Panther Group, it's about attention to detail. We attract the right talent, connect job seekers with the right jobs and provide the right custom solutions because we worry about the little things. Providing our clients the best value for their dollar, finding our job seekers opportunities where they can thrive, giving our clients and candidates the level of service they deserve, leveraging the most efficient processes in the industry.

The Panther Group

We are the experts in Human Capital. It starts with a commitment to personal attention. A single point of contact from day one. That's what makes The Panther Group different. That is how we deliver results to our clients and candidates. Our focus on quality, diversity and service sets us apart. At The Panther Group, it's about attention to detail. We attract the right talent, connect job seekers with the right jobs and provide the right custom solutions because we worry about the little things. Providing our clients the best value for their dollar, finding our job seekers opportunities where they can thrive, giving our clients and candidates the level of service they deserve, leveraging the most efficient processes in the industry.

Address

Union, NJ
USA

Industry

Business

Website

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