Assistant General Manager

Position: Assistant General Manager - Salaried Position Starting at $55,000Reports to: General Manager
The Original Pancake House is looking for an upbeat, driven, professional & team-oriented leader to join our management team! We are a growing company & are eager to grow our management team.

All potential applicants should be available & willing to work weekends. This is a basic requirement of our management team. The Original Pancake House operates 363 days a year, closed on Christmas Day & Thanksgiving Day, 7 days a week from 7 AM-3 PM. Assistant General Managers will work a 40 to 45 hour work week, depending on the time of year & business demands. Assistant General Managers are salary employees starting at $55,000.

We are looking to hire an Assistant General Manager immediately. This person will work predominantly at our Redmond location alongside the General Manager. Ultimately, an Assistant General Manager will learn all skills necessary to move into a General Manager position as our company grows & evolves.

Required Training/Education/ExperienceCollege degree not necessary, but preferred. Minimum of one year working in the restaurant industry with direct customer interaction. Must possess leadership skills that encourage personal and professional achievement. Encourage & maintain a positive workplace culture while maintaining company policies & expectations. Duties & Responsibilities

• Complete focus on operations, restaurant environment, cleanliness standards, food safety, food quality and consistency, service standards.
• Direct oversight of daily operations & all staff
• Assist in interviews, hiring, training, developing & discipline all staff
• Provide & maintain a positive, upbeat workplace environment
• Ensure food plating and presentation standards are consistently upheld
• Meet monthly with Area Director or Regional Director to review performance audit results and set goals for the following month
• Meet quarterly with Area Director or Regional Director to discuss Labor and COGS bonus goals

PresentationManagers must always present themselves professionally. This will include, but is not limited to:

• Business casual attire (clothes should be comfortable but professional – no jeans)
• Grooming must remain professional.
• For women: A natural hair color, proper coverage of tattoos, no excessive piercings
• For men: neatly groomed facial hair, a natural hair color, proper coverage of tattoos, no excessive piercings
• Proper hygiene must always be addressed
• Clothes must be clean and pressed at all times
• Accessories should be limited and understated
• No excessive logos should be displayed
• Clothing should never be controversial or offensive
• Hair, makeup (if applicable), and colognes or perfumes must be conservative and professional

Attendance & PromptnessAs a leader in the company, it is the goal and expectation that managers assume the responsibility of the overall performance of their location – at all times, on all days. 

• Managers are expected to work their assigned 5-day work schedule and any additional time related to the planning or operation of the business (scheduling, training, meetings, etc.). 
• A manager must be on-site whenever the restaurant is open for business or whenever guests may be present. 
• When only one manager is scheduled, the manager is expected to be on-site from 7 AM – close.  
• When two managers are present, one manager may either come in early and/or leave early as long as one manager is on-site throughout the day.  These are not meant to be half-days, but 8-hour workdays instead of 9-10 hours. Special concessions must be approved by a superior. 
• Managers must arrive on time and be held to the same standard as all employees: 5+ minutes is considered tardy. Perpetual tardiness will result in disciplinary action.
• Salaried managers will be expected to work a minimum of 40+ hours a week. Some weeks may require more, depending on circumstances.  

CommunicationWhen acting in the capacity as a manager of The Original Pancake House, all communication directly reflects the company, its owners, and its employees. 

• Managers are ALWAYS expected to use proper grammar, spelling, punctuation, syntax, etc.
• Emails should be properly addressed, appropriately toned, and consistently professional.
• Managers are required to be reasonably responsive to all forms of work-related communication.
• Emails or texts must be responded to as soon as possible and answer phone calls or return messages.
• Managers are expected to conduct themselves professionally when communicating with co-workers. Foul or offensive language is not tolerated.
• Managers should reach out to their superiors when the case merits.

Scheduling & Time Off

• Managers are required to request time off when needed and should be done as soon as possible. If a request-off is not provided promptly and concessions cannot be made, the manager will be expected to work the shift(s) in question. 
• Managers are expected to receive approval for time off before making travel arrangements, booking tickets, making purchases, etc. 
• Managers are expected to work weekends as part of their job description. 
• A manager may not exchange a weekday off for an additional weekend day. If a weekend is needed off, the manager will be required to use vacation days to receive the time off.
• When applicable, the General Manager, or Assistant Manager, is never permitted to have the same weekend, or weekend day, off.  In stores designated to have two managers off-the-floor on normal operating weekends, typically, a ‘substitute’ manager will be asked to step in to fill the role. In contrast, the permanent manager is sick or on vacation. Similarly, on weekdays when a typically scheduled manager is unavailable, a ‘substitute’ manager will be asked to step in and fill the role.
• Managers are required to provide adequate coverage at all times. This includes possessing enough staffing to cover shifts in the event of a sick employee. Managers are expected to be “off the floor” and should not be serving tables. In the event of an emergency, a manager must receive approval before taking a section. If the manager receives this approval, any tips made will be added to a store’s monthly employee morale budget.
• At no time should the restaurant operate without an off-the-floor manager present. 

Compensation Base Salary

• Assistant General Managers base salary is $55,000.

Any raises or salary modifications will be given based on performance and are at the subjective will of the ownership and management team. 
Benefits

• Paid vacation, starting at 1 week/year (varies depending on time with the company)
• 401K matching
  • Company matching up to 4% of salary 
• Company-sponsored health and dental insurance
  • 50% of employee plan is company paid 
  • Manager meals 
  • Family discounts
  • Paid Sick Leave