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Technology and A/V Support Technician

The Nueva School San Mateo, CA

  • Employment Type Other



The Support Technician will report to the Manager, Technology Office, and has as its core objective the health of the school?s computers and end-user devices. The Support Technician should have some experience supporting many types of technology needs for many types of users. This position is key to maintaining the productivity of users in a highly visible, successful, and collaborative school. This is a full-time, benefits-eligible position available for immediate hire.


+ As the Technology Office?s support point person, this position is responsible for initial prioritization, troubleshooting, resolution, escalation, and timely response to user requests and issues.

+ Provide in-person, email, and phone support for faculty, staff, students, parents, and board members.

+ Set up computers and A/V equipment for events (occasionally providing after-hours event support).

+ Provide classroom technology support (including, but not limited to: Smart Boards, interactive projectors, document cameras, web services).

+ Troubleshoot and repair Windows and Macintosh OS computer hardware and software issues.

+ Deploy and modify standardized installation images for computers and mobile devices.

+ Assist with password resets, new accounts, permissions, and general troubleshooting.

+ Troubleshoot basic networking issues, escalating as needed.

+ Maintain documentation for network, user applications and software.

+ Work with Tech Office to spot trends, roll out proactive projects, and other duties as assigned.


Strong people skills are needed. The candidate must be able to support a diverse and creative community of students and adults of various skill levels, and interact smoothly with others in the Technology Office. The position must also be able to remain supportive and patient, yet efficient, thorough and nimble, in a fast-paced, energetic environment. The candidate must also be able to provide complex information in understandable format to members of the Nueva community in written and spoken form. Finally, the candidate must be scrupulously detail-oriented, have strong and quick troubleshooting abilities, and have excellent verbal and written communication skills with a dedication to follow-through, while possessing a demonstrated ability and willingness to learn quickly and independently.

+ Candidates should have a minimum of 3 years of experience with the following:

+ Troubleshooting and/or repairing macOS devices (10.12, 10.13, MBPro).

+ Troubleshooting and/or repairing Windows devices (Windows 7, 8, 10).

+ Troubleshooting iOS devices (iPads).

+ MDM and image deployment systems (preferably JAMF Pro).

+ Administer user and mailbox accounts in Active Directory and/or Exchange.

+ A/M/C phones on VOIP systems (preferably Shoretel).

+ Maintaining and troubleshooting network printers and copiers.

+ Troubleshooting projectors and interactive whiteboards.

+ Supporting MS Office, iLife, iWork, Adobe Creative Suite.

+ Preferred: Apple Certified Macintosh Technician and familiarity with Apple GSX.

The physical demands described here are representative of the essential functions of this position:

+ Ability to lift 50 pounds

+ Bending, stooping, crawling and reaching.

+ Repetitive (keyboard) motion


Please send a cover letter, resume, and the names and contact information of three references at To address specific questions, please email Ed Chen, Director of IT, at


The Nueva School, an internationally-recognized, nonprofit, independent day school, has served gifted and talented students since 1967. Today, Nueva serves nearly 900 students PK-12. Nueva is located in the neighboring towns of Hillsborough and San Mateo, equidistant between San Francisco and Silicon Valley, serving six different counties throughout the Bay Area of Northern California.

A constructivist school, Nueva is known for its distinctive inquiry-based interdisciplinary studies, project-based learning, and pioneering work in social-emotional learning and design thinking. The Nueva community instills a passion for lifelong learning, fosters social and emotional acuity, and develops the imaginative mind. Our school has received the US Department of Education National Blue Ribbon Award and the American Institute of Architects Award for School Design and Sustainability, has been recognized as an Apple Distinguished Program and appointed an Ashoka Changemaker School, co-founded the Common Ground Speaker Series, hosts the biennial Innovative Learning Conference, and was highlighted by the Pulitzer Prize?winning and New York Times best-selling author Thomas Friedman in his book, That Used to Be Us, in the chapter ?Average Is Over.?

The Nueva School


San Mateo, CA
Posted: over a month ago