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Customer Service Coordinator

The Norland Group Charlotte, NC
  • Expired: 15 days ago. Applications are no longer accepted.

Duration: 1 year contract

Description:

CUSTOMER SERVICE COORDINATOR

Non-Exempt


Day to Day Responsibilities:

Are you dedicated, open to new ideas and recognized for your flexibility to adapt and change?
• We are responsible for error free execution of quotes, orders, return authorizations, and other order management related activities.
• Ability to craft product discrepancy specification information to customers.
• Build positive working relationships with both internal and external customers.
• Understand and execute contractual agreements.
• Oversee customer requirements with Sales, Marketing, Engineering Services, and Operations to meet customer requirements.
• Professional communication skills to include excellent use of grammar and sentence structure.
• Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers.
• Participation in training, testing, and project related activities as identified.
• Represent to the customer in a highly effective, professional manner.

Travel Requirements: None
Hours of work/work schedule/flex-time: 40 hours – Flexible and willing to work any 8 hour schedule between the hours of 8:00 AM and 8:00 PM.

Education and Experience
Required: Bachelor’s degree
Preferred:
• 5+ years of professional experience in a Customer Service/Corporate environment.

Required Skills:
• Represent the business in a professional manner at all times.
• Strives to work in a dynamic, flexible environment where priorities are continually changing.
• Self-starter with a desire to improve the customer experience.
• Strong oral and written communication skills.
• Effective problem solver, detail oriented; positive
• Standout Colleague – ability to lead and participate within ambitious work teams.
• Strives to grow within the organization.
• Proficiency with computer programs such as SAP, Microsoft Office, Excel, Word, SharePoint.
• Excellent typing and keyboarding skills.
• Good problem solving, analytical and math skills.
• Ability to work a variety of work schedules, including holiday and weekend emergency coverage.

Desired Skills:
• Basic understanding of fiber optic cable and connectivity products.
• Other verbal and written language skills a plus.

Soft Skills:
• Strong interpersonal skills; solid work ethic; dedicated
• Team oriented; problem solver
• Sincere desire to deliver an outstanding customer experience.

The Norland Group

About us: The Norland Group has been in operation successfully since 1996. We are a strong believer of people management, professionalism and accountability. We only make promises when we are certain we can fulfill them. Our business focuses on fulfilling the needs of commercial and government customers in administrative services, workforce mobilization, information technology, engineering, project management services. Our Mission Statement Our main goal is to provide career advancement opportunities to our associates. We are committed to bringing our customers exceptional support services with the highest quality, integrity, and innovation. We believe that we are the stepping stone for our associates to advance their careers and to live a better life. Everyone should have a chance to live a successful and happy life. We operate our business based on those values and we choose employees who value the same principles.

Address

Charlotte, NC
28216 USA

Website