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Automotive Service Appointment Coordinator

The My Auto Group Muskegon, MI
  • Expired: 17 hours ago. Applications are no longer accepted.
At The My Auto Group we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at The My Auto Group is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Business Development Team.
Our growing auto group includes a variety of both domestic and import brands in multiple locations where we have successfuly served thousands of customers across Michigan. Our employee and customer centric focus is the sole reason we received the Automotive News Best Dealerships To Work For Award in both 2017 and 2019. We have an in-house training team with years of experience dedicated to your success.
What We Offer
* Medical and Dental * 401K Plan * Paid time off and vacation * Growth opportunities * Paid Training * Employee vehicle purchase plans * Family owned and operated * Long term job security * Health and wellness * Flexible Work Schedule * Saturday Lunches * Discounts on products and services Responsibilities
* Answer customer calls and establish follow-up with service appointments * Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates * No cold calling is required * Follow up with customers regarding recalls * Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management * Utilize CRM tracking system daily Qualifications
* At least one previous role based in strong customer service experience * Team player attitude * Prompt and courteous * Enthusiastic personality * Must have strong computer skills * Willing to submit to a pre-employment background check & drug screen * Must be able to work a flexible schedule including working until 8pm and Saturdays

The My Auto Group


Muskegon, MI