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Customer Service Representatives Needed, Hiring on Tuesday!

The Munsey Group Memphis, TN
  • Posted: 18 days ago
  • $60,000 to $80,000 Annually
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Customer Service Representative

This is a great opportunity to join a group that embraces teamwork and a company that thrives on innovation. We are in search of a team member who is enthusiastic and highly motivated with the drive and ambition to learn our clients and services and grow within the company. This position is an entry-level position accountable for daily customer service functions for our domestic clients. Individuals in this position strive for continuous improvement in all areas of responsibility through education, training, and cross-training.

As a Customer Service Representative, with Cross Financial, you will provide excellent customer service and support to our clients. You will also ensure a unique memorable customer service experience answering questions and resolving inquiries with the utmost compassion, care, sensitivity, and accuracy.

Responsibilities:

  • In addition to having a passion for delivering WOW customer experiences that leave lasting impressions and build loyalty, successful candidates do the following:
  • Execute customer requests including updating information, troubleshooting problems, and providing information.
  • Educate customers on how to get the most out of our services and use available tools to avoid potential future problems.
  • Act as a subject matter expert to effectively partner with clients and departments across Cross Financial, to achieve desired outcomes by clarifying needs and providing appropriate solutions
  • Act as the voice of our clients
  • Maintain awareness of security and regulatory guidelines to remain compliant to relevant policies and procedures. View confidential and sensitive materials and information and maintain complete confidentiality.
  • Represent the customer care team on projects and participate in meetings and other assigned tasks as requested.
  • Be an exceptional problem solver, maintaining knowledge of our foundational technology and being able to use multiple systems and applications interchangeably.

Preferred Candidates Possess:

  • Personal initiative assuming responsibility and ownership
  • Customer-focused behavior
  • Exceptional interpersonal skills and communication
  • Standards of integrity, personal work ethic and continuous involvement in self-education and development
  • Ability to positively and effectively influence decision-making within the organization
  • Ability to learn quickly

Basic Qualifications:

  • High School Diploma, GED, or equivalent certification or Military Experience
  • At least 2 years of customer service experience

Preferred Qualifications:

  • Bachelor’s Degree or military experience
  • 2 + years of customer service experience in a call center environment

Compensation and Benefits

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including health insurance contributions (medical, dental and vision), retirement and stock purchase programs, life insurance coverage, the opportunity to participate in company incentives, and growth opportunities.

The Munsey Group

Address

Memphis, TN
USA

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