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Learning Vendor Management Operations Specialist

The Mom Project Menlo Park, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description


Company Industry: Technology

Opportunity: The Mom Project is helping to source candidates for the above client who is looking for a Learning Vendor Management Operations Specialist
Commitment Level:  40 hours per week, on-site, contract through October 2021



Our Customer’s mission is to give people the power to build community and bring the world closer together. Through their family of apps and services, they are building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together.


We are seeking a Learning Vendor Management Operations Specialist on a contract basis to provide front-line customer service to their internal team members and external vendor partners. The ideal candidate will be a detail-oriented, get-things-done professional who can think strategically, adapt quickly, and rapidly earn credibility and trust with all levels of the organization. They will exhibit great communication & planning skills, teamwork, motivation, and an upbeat attitude. This person will be highly organized, productive, poised, and able to thrive in high-pressure, time-sensitive scenarios, and able to adapt to rapidly changing requirements.


What You’ll Do:
● Coordinate vendor processes (e.g. track, measure, report and evaluate vendor performance)
● Provide guidance to internal stakeholders on procurement processes and maintain procurement ethics in accordance with company global policies
● Lead & project manage procurement initiatives requiring coordination across L&D and cross-functional partners
● Coordinate and prepare business reviews with stakeholders to review vendor performance, future opportunities, and/or challenges
● Monitor contractual agreements, access, assets and spend by external vendor
● Troubleshoot, manage and escalate risks and issues and collaborate with cross-functional partners on resolution
● Partner with cross-functional teams including People Operations, Sourcing and Legal and other teams to ensure excellent execution of outsourcing/professional services engagements,
monitoring vendor compliance, contractual obligations and measure performance
● Manage audits of L&D vendors against internal compliance and regulations
● Take appropriate corrective action with suppliers to ensure their compliance with purchase orders, contractual terms and any necessary compliance for poor performance
● Innovate within the space creating, automating or improving tools or processes that support better management of vendors and associated spends within contractual agreement
● Serve as the first point of contact for all vendor service requests and escalations
● Handle inbound service requests and ensure that they are properly assigned or addressed
● Liaise with other internal departments as required to resolve vendor’s issues and questions
● Address ad hoc questions and inquiries as needed to support the vendor management program
● Oversee the day-to-day operations of our vendor teams executing our L&D program operations
● Identify opportunities to optimize and make programs consistent globally while balancing the business need for flexibility
● Understand and apply program strategies to decision making and proposals
● Establish standardized program reporting to deliver insights to program managers
● Make recommendations and create proposals on program changes and conduct cost/benefit analysis of potential operational improvements, as well as day to day decisions
● Develop and ensure standard operating procedures are in place for programs supported by the team globally
● Conduct data analysis and present insights with internal stakeholders to understand opportunities to improve
● Maintain a high level of communication with all stakeholders, manage reporting and monitoring, conduct regular performance reviews for vendors and internal stakeholders
● Employ critical thinking and creative problem-solving skills to navigate complex issues that arise


Must Haves:
● Strong analytical and data, reporting skills
● Comfortable working through ambiguity and uncertainty in a fast paced, ever-changing work environment
● Excellent project management, process improvement, and problem-solving capabilities
● Strong time management, attention to detail, and ability to multi-task across concurrent projects is essential
● Self-directed and work in a team environment as well as independently, with minimal supervision
● Ability to work across various levels of the organization, while building trust and fostering collaboration
● MS Office (Word, Excel, Outlook, PowerPoint, Access) (Excel ability to create macros, pivot tables, VLOOKUP, analytical capabilities and work books)
● Hands-on knowledge of strategic sourcing methodologies and management processes, Statement of Work (SOW) development, contracting, pricing, and operating models
● The ability to manage multiple simultaneous projects requiring frequent communication, organization/time management and problem-solving skills
● Strong analytical skills including the ability to distill, synthesize, and draw conclusions on large amounts of data
● Strong negotiator with proven experience in setting negotiation strategies and conducting million-dollar negotiations
● Can assess risk and concisely explain complex issues to principal business owners
● Extremely customer-focused and takes the time to understand the needs of the business
● Demonstrated problem solving skills, business acumen with a strong bias for decision-making rooted in data and analytics
● Detail and teamwork oriented with demonstrated organizational skills
● Ability to build effective relationships, consult, influence, and manage clients, and drive efforts and projects through relationships and a broad knowledge base
● Ability to work well as part of a global team, demonstrating personal accountability and integrity
● Highly results-focused, excellent problem-solving skills and the ability to influence in complex matrix environment


Bachelor's degree in business, economics, mathematics, statistics, OR four (4) years of experience in related field.


Hours & Location:
M-F, 40 hours/week. This role will be remote while COVID restrictions are in place. The expectation is to be onsite at our Customer’s Menlo Park, CA location once it is deemed safe to do so.


Now for the Perks!
● Health Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program)
● Accrued PTO: Up to 15 days per 12 months on assignment
● New Child Benefit: Up to $4,000 for the birth or adoption of a child while on assignment (conditions apply)

Company Description
The Mom Project is the career destination for moms. Through our digital marketplace and community, we connect professionally accomplished women with world-class companies. The Mom Project is changing the way women work and redefining career structures by providing women with opportunities that are in balance with their personal goals.

The Mom Project

The Mom Project is the career destination for moms. Through our digital marketplace and community, we connect professionally accomplished women with world-class companies. The Mom Project is changing the way women work and redefining career structures by providing women with opportunities that are in balance with their personal goals.


Menlo Park, CA