Workplace Experience Concierge

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Responsibilities:

We are providing executive hospitality-based services four our financial services-based client and need a candidate that will be poised, polished, and have experience working in a service industry such as Hotel or Hospitality.
We are seeking a proven self-starter who understands teamwork, accountability, and is ready to make the concierge commitment. We smile with purpose and are pleased to provide service towards our client's success.
Responsibilities include, but not limited to, the following:

Meeting Rooms:
•Provide real-time support for meetings on all office floors, connect with meeting organizers and guests as meetings begin, provide a contact card for additional in-meeting support, and return upon completion to reset the room for the following meeting.
•Verify that room requirements meet client's expectations. (ex. lighting, supplies, audio visual equipment, temperature, etc.)
•Monitoring all meeting rooms for and enforce capacity and timeframe restrictions.
•Work with the facility maintenance team to ensure that the space remains pristine. This includes ticketing and emailing any issues such as furniture stains, damaged carpet, lighting issues etc.;
•Test Audio/Visual equipment. (Hardwire Connections, Phone, Wired and Wireless Presentation Tools)
•Clean whiteboards, and touch panels between meetings. Remove leftover supplies and restock.

Office Duties:
•Capture occupancy data and report facility density.
•Report facility issues through ticketing system.
•Hang New and Remove Expired Signage.

Additional Experience Center Specific Responsibilities
•Workplace: Workstations cleared per detailed checklist
•Services: Inventory office supplies on hand and request needed supplies through approved process
•Meeting Rooms: Remove chairs in accordance with guidance, remove supplies, clean whiteboards, clean out cabinets.

General:
•Comfortable meeting and engaging with people.
•Warm and engaging demeanor.
•Can-do-attitude with an ability to assess circumstances, empathize and offer service/help.
•Maintain good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person, through email, and on telephone.
•Use tools and resources to identify creative solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution.
•Demonstrate the ability and initiative to handle increasing responsibilities over time.
•Open and close work area at scheduled times, ensuring full preparation for operation/function.
Able to support large group events like TGIM and SH.

Qualifications:

• Essential skills that are required for this position include, but not limited to, the following:
• Client first mentality
• Leads by example demonstrating self-confidence, energy and enthusiasm
• Actively listen and identify both spoken and unspoken needs
• Must be flexible to adapt to changing tasks and priorities
• Works well under pressure
• Adapt your communication style to a wide variety of personalities and situations.
• Good listening and professional demeanor
• Works well in a fast-paced environment
• Must be able to navigate clients of every professional level.
• Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)
• Must be able to stand for long periods of time
• The position requires walking for long periods of time in a fast-paced work environment