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Customer Service Representative

The Midtown Group
Rockville, MD
Expired: over a month ago Applications are no longer accepted.
  • $17 to $18 Hourly
  • Contractor
Job Description

Customer Service Representative/Recruitment Center Agent Job Description

The earliest shift will be from 8:00 am – 4:30 pm, and the latest shift will be 11:30:am to 8:00 pm
Shifts will be assigned/reassigned to best meet the needs of the Recruitment Center for the client

Duties & Responsibilities:

  • Respond to email, telephone inquiries, and document all calls.
  • Assist applicants with accessing the online application.
  • Contact referrals for possible employment on National Assessment of Educational Progress.
  • Conduct employment history and professional reference checks.
  • Other duties as assigned.

Minimum Qualifications:

  • High School Diploma or equivalent.
  • Must be a U.S. Citizen
  • Fluency in English (speaking, reading, and writing)
  • Excellent verbal communication skills
  • Excellent listening skills
  • Clear and understandable speaking voice
  • Good organizational skills and detailed-oriented
  • Experience with telephone, customer service, or call center operations
  • Ability to maintain a professional demeanor and work well with a team or independently.
  • Flexible and able to adapt quickly and easily to frequent changes.
  • Ability to handle fluctuating, and often heavy, workload and work well under pressure.
  • Ability to handle multiple tasks simultaneously and prioritize work.
  • Ability to work on computers and phones for the entire workday for the duration of the assignment.
  • Ability to properly compose a professional letter/email.
  • Ability to understand and carry out instructions.
  • Takes initiative and asks for clarification when necessary.
  • Available to work Monday through Friday, 40 hours per week, daytime or early evening hours

Preferred Qualification:

  • Fluency in Spanish
Why Work Here?
Our client has a great internal culture, and they are a company you can grow with!!


The Midtown Group

Rockville, MD




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