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Customer Service and Sales Representative- Position in Savannah

The Marketing Team Georgetown, GA
  • Posted: 1 day ago
  • Full-Time

The Customer Service and Sales Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Representatives will process contribute to sales goals, process orders and fulfill customer needs to ensure customer satisfaction.

Job functions:

  • Open and maintain customer accounts by recording account information

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem

  • Contribute to team effort by accomplishing related results as needed

  • Generate sales leads

  • Identify and assess customers' needs to achieve satisfaction

  • Build sustainable relationships of trust through open and interactive communication

  • Meet personal/team sales targets and handling quotas

  • Keep records of customer interactions, process customer accounts and file documents

  • Go the extra mile to engage customers

  • Greet customers warmly and ascertain problem or reason for calling

  • Establish or upgrade accounts

  • Take payment information and other pertinent information such as addresses and phone numbers

  • Place or upgrade orders

  • Answer questions about warranties or terms of sale

  • Inform customer of deals and promotions

  • Sell products and services

Requirements:

  • Proven customer support experience

  • Track record of over-achieving quota

  • Strong active listening

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize and manage time effectively

  • High school diploma or equivalent; college degree preferred

Customer Service and Sales Representative top skills:

  • Customer Service and Sales

  • Product Knowledge

  • Quality Focus

  • Market Knowledge

  • Documentation Skills

  • Listening Skills

  • Resolving Conflict

  • Multitask

  • Patience

  • Negotiation

  • Positive Attitude

  • Attention to Detail

  • People Oriented

  • Analysis

  • Problem Solving

  • Organizational Skills

  • Adaptability

  • Ability to Work Under Pressure

The Marketing Team

Why Work Here?

Developing brands. Coaching sales. Elevating and inspiring leaders. Join Savannah's fastest growing team now!

Savannah's newest and fastest growing firm is THE Marketing Team! TMT partners with Fortune 500 clients in an aim to assist their direct marketing strategies, specifically using the high volume retail sector. We believe in providing a quality experience to our customer AND providing growth opportunity to our associates based on their performance. Our people are our greatest asset -- this is why our Work Hard Play Hard culture creates an environment that is as fun & energetic as it is competitive & challenging. Our goal is to coach, develop, and promote our associates into upper level management roles that will allow The Marketing Team to expand nationally at the hands of top-performing and deserving leaders. Join us now!

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