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Information Technology (IT) Specialist

The Maasai Group
Washington, DC
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

PLACE OF PERFORMANCE: Washington, DC, (Telework Subject to Approval)



The scope of this requirement encompasses obtaining Audio Visual (AV), Telecommunications/PBX, and Information Technology (IT) communications systems support and continuity communications services necessary for the design, development, implementation, deployment, operation, and maintenance in support of the Bureau’s continuity-specific hardware and software applications, telecommunications/networking systems, and continuity communications operations. 


The objective of this requirement is to provide real-time services for the operations, maintenance, testing, and development of Audio Visual (AV), Information Technology (IT), and telecommunications systems for continuity communications operations that enable the Bureau of Administration and A/OEM/DCP to conduct the Department of State’s domestic emergency continuity mission. 

All TMG employees will need to meet the requirements set forth in Executive Order 14042 and the Safer Federal Workforce Task Force Guidance requiring all covered contractor personnel to be fully vaccinated against COVID-19



  • US Citizen
  • Active Top-Secret clearance, with the ability to acquire Sensitive Compartmented Information (SCI) access.
  • Experience as a dynamic, self-motivated individual with experience, knowledge, and skills as a Junior IT Specialist.
  • Working knowledge of Windows, Microsoft Office and other Personal Computer based applications that may be used in all aspects of the position.
  • Strong communication skills (verbal and written), tact, services, and teamwork are critical. The position is part of a team within a matrixed organization.
  • Ability to prioritize and execute tasks in a high-pressure environment.
  • Skilled in the transmission, broadcasting, switching, control, and operation of various IT/communications systems.
  • Knowledge of information security and physical security programs to safeguard, control, and regulate access to classified U.S. national security and cryptographic information.
  • Associate Degree is preferred, with at least 2 years general IT experience.
  • Familiarization with networking related to IT infrastructure concepts, principles, and practices is preferred.
  • Knowledge of cloud computing environments, local and wide area networking, and procedures used by federal private industry organizations.
  • Knowledge of Video Teleconferencing systems is
  • Must be able to follow established policies and regulations with exact precision and attention to detail.
  • Must be able to develop and maintain productive working relationships with colleagues both internal and external to the Department.
  • Must be in good health to deal with long hours occasionally needed in emergency situations.
  • Top-Secret clearance, with the ability to acquire Sensitive Compartmented Information (SCI) access.
  • Occasional travel to support remote locations throughout the country, as needed, may be required


  • Provides both secure and non-secure IT data, voice, and video for the Department as part of the Secure Communications Team.
  • Supports IT and Communications systems for the Department and serves as an on-call 24/7 point of contact for all IT issues relating to maintaining continuity of mission critical operations for the facilities. 
  • Navigates through the challenges of working with a dynamic and ever-changing landscape that comes with supporting high level government officials.
  • Assists in managing classified and unclassified IT and communications security resources for the Department and facilitates communication between the Department and other Departments and
  • Assists the Government Senior IT Specialist with all Bureau IT resources at the unclassified, SECRET and TOP-SECRET classification levels, installed in the conference rooms, offices, and residences.
  • Guarantees the physical and operational security for the classified video systems and conference rooms.
  • Ensures all security policies and procedures are adhered for the preventions of potential security violations.
  • Assists in the programming, operation, maintenance, testing and connections for all secure IT/communications systems and
  • Serves as a customer service representative for IT issues and provides technical support for project installations, design, maintenance, and testing of IT/data transfer equipment and
  • Assists in the administration, maintenance, tracking, and repair of desktop assets.
  • Assists in the administration, maintenance, tracking, and repair of mobile assets (i.e., smartphones, tablets, laptops, and other mobile devices).
  • Assists in the administration, maintenance, and repair of OEM SharePoint presence/site collection.
  • Assists in the management and operation of the OEM Microsoft Teams sites and WEBEX utilization within DCP.
  • Trains others in subjects related to IT.
  • Develops Standard Operating Procedures (SOPs) for use and operation of IT systems.
  • Performs a wide variety of administrative duties including the preparation of routine correspondence, data retention/security, data classification, and maintenance of electronic repositories for essential records.
  • Works under severe time constraints and must be able to multi-task and work on multiple complex tasks and scenarios concurrently to meet strict deadlines. 
  • Operates frequently in high intensity situations under pressure.


DECISION MAKING/JUDGEMENT: This position involves projects and/or assignments requiring considerable decision-making authority regarding procedures, processes, plans, and schedules. Ability to work independently or in a team setting is necessary.

PHYSICAL DEMANDS/WORK ENVIRONMENT:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Needs ability to use a keyboard to enter and retrieve data. . 
  • Must be able to lift 5-20 pounds.
  • Remaining in a stationary position, often standing, or sitting for prolonged periods.
  • Moving about to accomplish tasks or moving from one worksite to another.
  • Local travel and CONUS/OCONUS may be required.

The Maasai Group


Washington, DC
20006 USA



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