Job Description Position Summary The shuttle driver will provide prompt and courteous service to all hotel guests transporting guests between locations throughout the four-mountains and The Little Nell Essential Functions of the Job Safely drive the shuttle over specified routes or to specific destinations in a timely manner while adhering to the posted schedule and local traffic regulations Greet and engage guests offering information about the resort including snow conditions, grooming reports, trail maps and other activities Maintain the shuttle by sweeping floors, removing snow, cleaning windows, checking/refilling fluids, washing bus and emptying trash Notify supervisor of any mechanical problems Assist guests with loading and unloading equipment Perform other duties as assigned Depending on guest needs, drop guests off at each of the four mountains at the beginning of the day, and pick them up at the end of the day. Park and deliver vehicles to and from the garage basement promptly, efficiently, and safely. Drive in a safe and responsible manner at all times. Return the guest vehicle in the same condition as it was left, i.e. seats, radio and mirrors in the same position. Lock the car and return the keys with properly marked tags to lock the box. Cars that cannot be locked properly should be noted on the valet ticket. Fill out the parking tickets according to procedures.
This includes inspecting the outside of the car and writing down any obvious damage. Report damages to a guest car immediately to the Guest Services Manager or Manager on Duty and fill out an incident report immediately. Familiar with hotel services, hours of operation. Know about daily functions, locations and times for appropriate guest direction. Keep valet area clean and orderly at all times. Assist at the front door at the doorpersons request. Assist with the collection of monies for hourly parking. Reconciliation of vehicles for overnight parking. Knowledge of guests who have parking passes. Additional Job Duties Make manager aware of guests comments and complaints. Report to work in a neatly groomed and acceptable manner, as outlined in the employee resource guide. Report to shift on time. Comply with all policies and procedures for the Rooms Division, The Little Nell and Aspen Skiing Company. Is familiar with hotel fire and safety procedures. Assist in emergency and security procedures as directed by management. Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand.
The Little Nell