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Insurance Agency Administrative Assistant Superstar

The Lewis Agency
Norfolk, VA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Your role as a licensed insurance agency administrative assistant superstar is to assist staff with the day to day operations of a successful insurance agency by providing top-notch customer service and office support, while promoting our referral program and marketing efforts and maintain a positive attitude.

  • Life Insurance (after 90 days)
  • Paid Incentives
  • Career Development & Growth
  • Paid Volunteer Days & Team Building Activities
  • Hands On Training
  • Performance Bonuses
  • Coffee Service, Snacks, Office Luncheons
  • Access to Retail Alliance, Chamber of Commerce and Ghent Business Association events

  • Process customer policy change requests.
  • Secure all Trailing Documents from customers.
  • Complete Evidence of Insurance requests.
  • Document each customer contact in agency management system with proper notes.
  • Immediately greet all customers, entering the office, in a friendly and helpful manner.
  • Take premium payments from customers and resolve billing issues.
  • Ask each customer for referrals and explain our referral program.
  • Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
  • Maintain knowledge of new and existing products.
  • Provide exceptional customer service.
  • Maintain client relationships with follow up phone calls.
  • Provides on-going support to insurance clients as needed.
  • Assist with general office housekeeping, package and mail handling.
  • Work various events throughout the year promoting the agency.
  • Handling mail, invoices, payments and processing outgoing mail.

  • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
  • Possess an upbeat, positive and enthusiastic attitude.
  • Problem-solvers only! You must be able to independently problem solve and find solutions.
  • Must be punctual and reliable - shifts are flexible, and must be discussed and scheduled with Agent ahead of time.
  • Can-do attitude. Do you know who Zig Ziglar and Dr. Randy Pausch are? You should!
  • You must be familiar with utilizing Facebook, Instagram, TikTok and LinkedIn for marketing purposes - not only for the agency, but to promote yourself a member of our team to generate referrals and leads.
  • If you do not fill out the required assessment, you will not be considered for the role.

The Lewis Agency


Norfolk, VA
23502 USA


Finance and Insurance