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Sales Operations Analyst

The Knot Worldwide
Washington, DC
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

WHAT WE DO MATTERS:

Here at The Knot Worldwide, we believe in doing work that matters. In 16 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, Hitched, The Bash, The Bump, and more) inspire, inform, and celebrate our communities as they move through life's milestones. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE ROLE AND OUR TEAM:  

We are hiring a Business Operations & Compensation Analyst, for our US Local Marketplace team which connects over 2 million engaged couples with +40,000 local wedding vendors (e.g. Venue, DJ, Florist, etc.) across the US each year. The ideal candidate is a data-driven problem solver who enjoys digging into the numbers and studying drivers and trends.  You are passionate about creating predictability, scalability and efficiency. You will proactively identify opportunities to grow Local bookings and revenue performance while optimizing profitability. In this role you will work on a daily basis with various levels of the Local Sales and Service organization (representatives, managers and leaders alike).  Additionally, you will collaborate with partners across FP&A, Data Science/Data Engineering, Technology and within the Local Business Operations and Local Operations Leadership teams. 

RESPONSIBILITIES:

  • Own compensation plan administration - manage the monthly/quarterly/annual commission process for our Local Sales, Service & Operations teams, ensuring commission and bonus calculations are accurate and comply with the plan, managing exception requests versus policy
  • Own Local incentive compensation plan design across sales, service and operations to align with business goals and outcomes
  • Create real-time reports and dashboards for insight into pacing towards incentive compensation targets
  • Develop recommendations and achieve buy-in for plan adjustments/iterations necessary to drive the right rep/manager behaviors, ensuring consistency with team performance and overall business strategy
  • Partner with the finance team by supporting the month-end close process of providing updates on commission earnings and payments by team during the month/quarter
  • Support internal executives, the global sales team, and the Local Operations team with detailed visibility into all aspects of business performance
  • Define, track and monitor KPIs that impact the business
  • Work independently to process information and data to create reports on activities, trends, and projections
  • Drive performance improvements across the sales organization and build the foundation for it to scale
  • Collaborate as needed with other sales & revenue strategy team members on ad hoc reports, analyses, and projects
  • Assist as needed with key reports/analyses, which may include but are not limited to: sales capacity & headcount modeling, rep performance/productivity, vendor unit and revenue cohort retention, and pricing/profitability to inform decisions related to compensation plans
  • Leverage insights gleaned from analyses to proactively identify signals and inform appropriate action to address/leverage

SUCCESSFUL CANDIDATES HAVE:

  • BA/BS degree, with 2+ years of relevant professional experience in investment banking, management consulting, FP&A, analytics, reporting and/or revenue strategy/operations; sales compensation familiarity preferred
  • Experience working with large data sets to build complex, driver-ized models and gleaning insights to inform business strategy
  • Power user of excel/G-sheets, ideally with Access and/or SQL/Python experience
  • Proficiency with CRM, ideally Salesforce, a plus
  • Experience with BI platforms/tools, a plus
  • Excellent analytical, problem-solving, and implementation skills
  • Comfort working cross-functionally and advocating for your ideas and insights
  • Ability to prioritize, set deadlines, and meet aggressive goals
  • Ability to maintain data integrity through attention to detail and accuracy
  • Thrive in fast-paced, changing environment
  • Outstanding written and verbal communication skills
  • Results-oriented, with an ability to manage multiple projects simultaneously and expeditiously
  • Self-starter, shows initiative and curiosity, strong sense of urgency, commitment, and accountability for your work product
  • Proactive, high-energy with a hands-on approach to problem-solving
  • Of unquestioned ethics and integrity

#LI-CB2

 

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!   

WHAT WE LOVE ABOUT YOU:

  • You Dream Big. You iterate and experiment to drive innovation.
  • You Love Our Users. You keep our global community at the center of everything you do.
  • You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.
  • You Hustle Every Day. You favor urgency and own your outcomes. 
  • You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter both in and out of the "office". We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people.

​​TKWW's approach to the future of work: At the onset of the coronavirus pandemic, TKWW pivoted all global employees to remote work while prioritizing physical and mental wellbeing. While the majority of our global offices are open and available at this time, all TKWW employees have the ability to work remotely full time through the length of 2022. Upon entering our "new normal", TKWW will pilot a hybrid work model where employees will have additional flexibility. (Note: employees who were hired into remote positions will continue to work fully remotely.)

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US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

The Knot Worldwide

Address

Washington, DC
USA

Industry

Business

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