Skip to Main Content

Senior UX Designer (Web) - Partnerships Incubator

The Kaizen Company
Washington, DC
  • Expired: December 14, 2021. Applications are no longer accepted.

Position: Senior UX Designer

Anticipated Start Date: o/a February 14, 2022

Location: Virtual

Kaizen Project: USAID’s Partnerships Incubator

Reports to: Web Director

Unit: Web Unit

Project Director: Donna Vincent Roa, Ph.D., ABC, CDPMⓇ

About Kaizen

The Kaizen Company is an incubator for innovative, scalable solutions that address emerging market challenges and opportunities. Our proven solutions catalyze locally driven, organizational, and institutional performance improvements and shift the development model into one that is bottom-up and ongoing. We leverage existing knowledge, new technologies, and innovative business models.

Kaizen is hiring a highly motivated mid- to senior-level professional who is looking to create social impact in a fast-paced and rewarding work environment. We are seeking applications for a Senior UX Designer for the USAID-funded Partnerships Incubator, a four-year project which started in October 2019.

About The Partnerships Incubator

USAID aims to diversify its partner base by removing barriers to engagement and creating avenues for new and underutilized partners to work with the Agency. The Partnerships Incubator was set up as a global service hub to address this need by amplifying USAID’s external communications efforts to strengthen and diversify the Agency’s partner base, expanding Agency capacity for partnerships, and supporting partner organizations working with USAID. The Partnerships Incubator works with USAID headquarters and Missions to identify and engage new and local partners, provide training and capacity-building assistance, and develop tools, resources, and models to advance USAID’s partnership goals. The project recently launched , a free, USAID-funded resource hub designed to connect partners to peers and experts, improve their organizational readiness, and prepare them to receive USAID funding.


The Senior UX Designer will be a key contributor to USAID’s Partnerships Incubator operations with a particular focus on The incumbent will carry out activities that optimize usage of and enhance engagement with the site. They will also serve as a utility and rapid response contributor to other Incubator activities. The Senior UX Designer will:

  • Play a vital role in the Phase II and Phase III website development process to ensure services and tools are designed to ease partner interactions and facilitate user exploration.
  • Perform usability testing of the current site, including user scenarios and personas, and offer recommendations to streamline and improve the user experience.
  • Liaise with the Web Director and Web Project Specialist to analyze feedback from users and recommend updates to the website.
  • In coordination with the Web Director, conceptualize, map out, and prototype new website components, as needed.
  • Understand the needs and constraints of the website, and recommend functionalities to enhance the site.
  • Conduct landscape analysis and market research.
  • Create wireframes, storyboards, sitemaps, and screen flows.
  • Liaise with internet security personnel regarding compliance.
  • Engage with the communications team to analyze and develop content that aligns with and supports user behaviors and interests on the site.
  • Coordinate with graphic designers to ensure brand consistency and clear, engaging, enjoyable “look and feel.”
  • Maintain visibility over the language versions (Spanish, French, and Arabic) of to ensure seamless user experience.
  • Contribute to all aspects of the website, including search engine optimization (SEO).
  • Collaborate with Incubator staff, interns, and consultants across the project.
  • Other duties as assigned.

  • Bachelor’s degree (minimum) in computer science, graphic design, web development, psychology, or other related field and 8-10 years of relevant experience.
  • UX certification preferred with superior UX expertise and evidence of generating excellent outputs and deliverables.
  • Proven abilities with graphic design tools, such as Adobe Illustrator and Photoshop, and knowledge of industry tools like Sketch, InVision, Axure, and Balsamiq.
  • Experience with both website and app design, as well as solid coding ability.
  • Comfortable with a project environment that appreciates initiative, personal ownership of work portfolios, and an entrepreneurial mindset and behaviors.
  • Outstanding interpersonal skills and ability to interact with individuals at all levels.
  • Proven effectiveness in managing relations with multiple actors, including partners and donors.
  • Excellent communication skills and a demonstrated track record of working effectively in a team environment.
  • Ability to work in multiple cultures, highly motivated, self-starting, intellectually curious, flexible, a passion for learning, and deeply committed to social impact.
  • Strong work ethic and the ability to work well independently and as part of a team.
  • Exceptional communication, knowledge management, and organizational skills.
  • Excellent verbal and written English language skills.
  • Be able to successfully serve on a fully teleworking team.
  • Familiarity or experience with USAID and/or the USAID-implementing partner paradigm is highly preferred.
  • Must be authorized to work in the United States.

Qualified applicants should send a resume/CV with a well-written cover letter (let your writing skills shine - please delight us). Candidates that are elevated to the final interview stage will be required to provide the contact details of three references. Applicants who do not submit all requirements will not be considered for the position. The deadline to submit is January 11, 2022. We expect to hold interviews in January with a candidate start date o/a February 14, 2022.

No phone calls, please. Only finalists will be contacted.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Please note: This position is contingent upon USAID execution of additional funding.

For candidates applying for positions based in Kaizen's office in Washington, DC, we utilize to mitigate bias in the recruitment process. Upon submitting an application, candidates will receive an email from, prompting them to go through the anonymous screening. In order to be considered for a role, candidates must respond to and proceed with the application. We do not currently use for project positions outside of the United States.

At Kaizen, A Tetra Tech Company, we find strength in our diversity. We are committed to creating and sustaining an inclusive working environment in which everyone has an equal opportunity to fulfill their potential. We know that we can only do development differently if we are open to and inclusive of new and unique perspectives. We encourage candidates of all abilities, ages, gender identities and expressions, national origins, races and ethnicities, religious beliefs, and sexual orientations to apply. Further, we urge parents and non-parents, married and unmarried, those from different or non-traditional educational backgrounds, and persons of all other diverse identities or experiences to apply. Kaizen is an equal opportunity employer.

Powered by JazzHR


The Kaizen Company


Washington, DC
20022 USA



View all jobs at The Kaizen Company