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Dispatcher Customer Service

The Job Connection El Paso, TX

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

APPLY TODAY IMMEDIATE CONSIDERATION

WWW.TJCJOBS.COM


GENERAL DESCRIPTION:
Under the supervision of the Dispatch Supervisor, the Dispatcher is responsible for the daily scheduling
and coordination of transportation for all participants. This includes coordination of transportation from
their homes to the center, and back, also to any medical appointments, housing facilities, etc…, and/or as
instructed by team members.

 


RESPONSIBILITIES:
1. Make daily calls to scheduled participants to determine if they are going to attend the center
and relay said information to drivers.
2. Prepare and make changes to weekly transportation schedule for participants in accordance
with area of residence, attendance, and assigned unit of services.
3. Prepare daily pick up/drop-off transportation schedule for participants.
4. Convey information to drivers regarding required documentation, errors or discrepancies,
transportation schedule, participant needs and any other matter related to transportation.
5. Convey information to Pace Manager, regarding changes to the schedule for that day, to be
reported to the IDT in the morning meeting.
6. Log in information and maintain Attendance Record up to date.
7. Records attendance/transportation on MSUR book.
8. Files materials according to an established filing system; retrieves files and creates new files
as required.
9. Will handle incoming/outgoing faxes, and distribute appropriately.
10. On occasion, at the Dispatch Department, will receive and direct calls to appropriate staff.
11. Type correspondence, reports, forms, schedules and a variety of other materials as per
instructions.
12. Prepare a variety of periodic and special reports that may require gathering of information
from different sources, compiling such data and arranging it into a proper format, i.e. Special
Trips Report, Arrival/Departure Times Report, and Ridership Report.
13. Maintain Navtrak (GPS) updated.
14. Will use a variety of standard office equipment such as a fax machine, copy machine,
calculator, etc.
15. Provides coverage, as necessary, for other members of the department due to vacancies or
absences to avoid backlogs and delays.
16. Completes projects and performs other duties as assigned by immediate supervisor,
department manager or division chief.


QUALIFICATIONS/REQUIREMENTS:
1. Should have basic knowledge of multiple party phone system and must have minimal
typing skills.
2. Should have knowledge of standard office practices and procedures, including filing and
the use of standard office equipment.
3. Must have skill in dealing with callers, in person and over the phone. Must be able to
communicate clearly, exercising courtesy, good judgment and professional conduct.
4. Must have pleasant personality and present an attractive appearance.
5. In the absence of the supervisor, must have ability to make quick sound decisions based
on limited information as concerns transportation.
6. Must have reliable/dependable transportation to and from work.
7. Must have high school diploma or a minimum of two years of office work experience.
8. Must have sound knowledge of English grammar and spelling.
9. Bilingual preferred.
10. Computer knowledge
 

 

APPLY TODAY IMMEDIATE CONSIDERATION

WWW.TJCJOBS.COM

Company Description
The Job Connection-Your employment Source.
EOE/ NO FEE
The Job Connection was established in January 2000 as a Texas Corporation and is a 100% El Paso owned and operated independent staffing agency. Our firm specializes in temporary staffing, temp to hire staffing, professional recruiting and on-site management. We supply interim and direct hire staff to companies in varying industries from mid-size businesses to Fortune 500 companies.
The Job Connection has a number of satisfied clients and candidates. Our key personnel have over 70 years combined staffing industry experience and are committed to delivering quality customer service and support that their clients have come to expect. https://www.tjcjobs.com

The Job Connection

The Job Connection-Your employment Source. EOE/ NO FEE The Job Connection was established in January 2000 as a Texas Corporation and is a 100% El Paso owned and operated independent staffing agency. Our firm specializes in temporary staffing, temp to hire staffing, professional recruiting and on-site management. We supply interim and direct hire staff to companies in varying industries from mid-size businesses to Fortune 500 companies. The Job Connection has a number of satisfied clients and candidates. Our key personnel have over 70 years combined staffing industry experience and are committed to delivering quality customer service and support that their clients have come to expect. https://www.tjcjobs.com

The Job Connection's Logo

Address

El Paso, TX
79930 USA

Industry

Transportation and Storage

Website

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