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Customer Service Representative

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

***6-Month assignment***

Job Responsibilities:
• Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.
• Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment
• Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
• Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations
• Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products
• Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns
• Maintain established levels of productivity, service, and quality standards within a fast-paced call center
• Works collaboratively with team members, and business partners to provide a quality experience for our agents
• Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
• Responsible for cross selling products to provide best and most beneficial experience for clients
• Work overtime as needed
• Complete additional tasks and other projects/duties as assigned
• Ability to work 40 hours a week on scheduled shift between the hour 8am-8pm ET; 7am-7am CT; 6am-6pm PT or 5am-5pm PT. Candidate must be flexible to work during Saturday hours as scheduled on rotational basis

Education and Experience
• 0-2 years business or customer service experience
• High school degree or equivalent required.
• Computer Experience required-must be able to work in Excel on spreadsheets (basic experience needed)

Company Description
The Jacobson Group is the leading provider of insurance talent. For more than 50 years, we have been connecting insurance organizations with professionals from the board room to the back room on both a permanent and temporary basis. We offer a variety of solutions including executive search, professional recruiting, temporary staffing, subject matter experts, and onsite and work-at-home operations support. Regardless of the need or situation, Jacobson is the insurance talent solution.

The Jacobson Group


2155 West Pinnacle Peak Road

Phoenix, AZ



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