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Reception/Call Center-Behavioral Health, join a fun hardworking team!

The Institute for Personal Development, Psychiatry & Behavioral Neurosciences Practice of DuPage Med Romeoville, IL
  • Expired: over a month ago. Applications are no longer accepted.

We are seeking a Front Desk Medical Receptionist/Call Center Representative to join our fun, hardworking team!

  • Full Time

  • Monday through Friday
    9:30-6 (hours may vary slightly)

  • Romeoville IL and sometimes Joliet IL

  • IPD is the Behavioral Health Practice of DuPage Medical Group. Great Benefits and opportunity for growth.

Overview

The Customer Service representative is responsible for providing quality, caring, and efficient customer service to our Patients and Providers. You will be working with a collaborative team where your input and feedback will be valued. We value integrity and respect in the workplace.

Important Skills

  • Effective Listening

  • Attentiveness

  • Patience

  • Self-control

  • Clear communication skills

  • Ability to use ‘positive language’

  • Time management

  • Efficient scheduling and communication skills

  • Taking responsibility

  • Ability to work with a team

  • Willingness to improve

Duties And Responsibilities include the following. Other duties may be assigned.

  • Provide stellar customer service to patients on the phone and in person

  • Work well with Clinicians

  • Participate in short team check in meetings

  • Check in patients

  • Take payments

  • Schedule, cancel, and re-schedule appointments.

  • Check medical records and physician voice mails throughout the day.

  • Take phone payments/route payment call to appropriate team member.

  • Process verbal and written authorizations for providers.

  • Prepare Terms for clinicians.

  • Process and schedule inter-office referrals (IOR) and change of clinician requests (COC).

  • Sending messages to providers though our software (Practice Fusion and Telemed).

  • Process medical records requests; including but not limited to arranging for release, printing, mailing, or routing to location for pick up.

  • Communicate scheduling changes.

  • Communicate with patient biller to ensure proper maintenance of accounts.

  • Schedule DUI Evaluation, Non-DUI Evaluation, Intake to Group, DUI Update, DUI Follow-up, Exit from Group, Intake to Counseling.

  • Maintain appointment Wait List.

  • Listen and respond to voicemail messages.

  • Track Front Desk statistics.

  • Copy medical information as requested following proper procedures

  • Distribute mail and handle routine correspondence

  • Comply with all organizational and department policies and processes

  • Gain a thorough understanding of treatment services offered and schedule appointments appropriately (insurance/financial parameters, clinical treatment criteria, etc.).

  • Work with leads and management to ensure a positive work environment

  • Comply with HIPAA practices, policy and procedure

Supervisory Responsibilities

This position has no supervisory responsibilities, however IPD values opportunities for employee growth.

Requirements

  • Previous experience in a customer support role

  • Familiarity with EHR systems and practices

  • Customer focus and adaptability to different personality types

  • Ability to multi-task, set priorities and manage time effectively

  • High school degree

Competitive salary and benefits.

IPD is an Equal Opportunity Employer.

IPD is the Behavioral Health Practice of DuPage Medical Group. Great Benefits and opportunity for growth.

Learn more at http://ipdhealth.com

The Institute for Personal Development, Psychiatry & Behavioral Neurosciences Practice of DuPage Med

Why Work Here?

Awesome Team! Caring CEO, Excellent Values, Competitive Benefits

About The Institute for Personal Development, Psychiatry & Behavioral Neurosciences Practice of DuPage Medical Group Over our 27+ year history, the Institute for Personal Development has assembled a team of experienced, health professionals relentless in their devotion to helping individuals achieve enduring, long-lasting, mental, emotional and physical wellbeing. IPD has over 40 practitioners in 8 Chicagoland locations, providing Psychological, Psychiatric, and Integrative Medicine Evaluations and treatment. We also offer special programs including Brain to Behavior and Transcranial Magnetic Stimulation (TMS). We strive to look for root causes of conditions rather than just suppress symptoms and manage disease with medication. We know healing occurs through genuine human relationships and engagement with others. IPD treats each patient as a unique individual with psychological, biological, social and spiritual lives which need to be integrated in their care. We strive to apply the latest science-based diagnostics, assign the most appropriate clinicians with the latest advancements in psychology, psychiatry, brain science and integrative medicine. In addition, at IPD we recognize that there is no substitute in caring for patients than spending TIME with our patients.

Address

1239 Windham Parkway, Romeoville, IL 60446
Romeoville, IL
USA

Website