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Regional Property Manager

The Inland Real Estate Group of companies, Inc. Oak Brook, IL
  • Posted: September 25, 2019
  • Full-Time

PORTFOLIO SUPERVISION

  • Conduct site visits on a monthly/quarterly basis at a minimum for physical inspections to include; curb appeal, models, market-ready units, vacant units, common area maintenance projects, and major capital improvements.
  • Oversee and personally spot check turn standards, i.e. carpet repair or shampoo, painting, and appliance repair, whether performed in-house or by outside contractors.
  • Monitor move-out procedures, including Yardi reports to assure apartments are being made ready within the Inland standard time of seven (7) calendar days or five (5) working days.
  • Evaluate the condition of the landscape/curb appeal with the Property Manager, develop a plan for maintaining curb appeal by either in-house or contract labor.
  • Solicit and approve bids for major contract work, such as major plumbing electrical work, or replacing major equipment.
  • Monitor collections of all property revenue sources to include; rent; ancillary and vending income, refunds and collections.
  • Participate in the coordination of the Due Diligence process.
  • Ensure tax credit properties are in compliance, if applicable.

FINANCIAL

  • Assist and review annual budgets for submittal and approval. Ensure the property is adhering to the approved budget.
  • Review and inspect all capital replacement plans in the region, ensure all are within the scope of the Asset Business
  • Plan and/or the budget. Communicate with Facilities VP and Asset Manager for appropriate approvals as necessary.
  • Monitor rent collections and the status of landlord/tenant actions, supervises all arrears and collection attempts.
  • Counsel with and advise Property Managers regarding property management income/expense, collections.
  • Maintain control over expenditures at the community level, reviewing for approval on-site purchase requisitions of $500 and over.
  • All expenses over $5000 must be approved by the Facilities VP and Asset Manager.
  • Review and appraise monthly Cash Flow and Variance Reports, analyze areas for increasing income and reducing costs.
  • Communicate major deviations in writing to Asset Manager.

LEASING/MARKETING

  • Ensure assigned property and portfolio is leased to the fullest capacity and in accordance with budget guidelines and goals.
  • Work with the leasing teams to achieve property goals and confirm that leasing staff techniques are effective in obtaining closing, and the leasing staff is gathering information about their comps.
  • Continually monitor and analyze traffic, conversion ratios, renewal information, and marketing data to be able to give up to date information when requested by others.
  • Monitor Yieldstar rents and revenues, along with Yieldstar compliance.
  • Support specific marketing issues that are reported such as integration concerns, Yieldstar pricing feed, incorrect website information and other possible situations.
  • Supervise the communication of each community marketing message through print, internet, social media, review sites, signage and other means of general advertising to ensure that all marketing efforts adhere to Inland’s brand standards and best practices.
  • Communicate effectively and on a regular basis with Senior Management to provide updates on Community operations and issues.
  • Continually enhance industry knowledge and expertise through real estate and property management publications, reports and seminars.


ADMINISTRATIVE

  • Prepare and review the annual budgets, with input and approval from Senior and Asset Management.
  • Prepare weekly and monthly reports. Coordinate reviews, format and content with Regional VP, SVP and/or Asset Manager.
  • Review and inspect all capital replacement plans in the region, ensure all are within the scope of the Asset Business
  • Plan and/or budget. Communicate with RVP/Asset Manager for appropriate approvals as necessary.
  • Monitor status of computer management systems, i.e. Yardi, UltiPro, Avid, etc., Assure proper employee training of them as well.
  • Supervise, monitor, and assist with Vendor Set up and Contract Negotiations.
  • Audit files, invoices, petty cash receipts and/or PEX cards, etc. for compliance with existing policies.


RESIDENT RELATIONS

  • Handle resident concerns and requests with a positive customer service attitude to ensure resident satisfaction with management.
  • Communicate with residents regarding any property events that may cause disruption in their normal course of business.
  • Make periodic inspections with current residents making courtesy calls and with recent move-in/move-outs.
  • Review notices to vacate to determine the cause of move-out.
  • Initiate and implement policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.
  • Develop and implement resident retention programs like resident events, special promotions, monthly newsletters, etc.
  • Ensure distribution of all company or community notices.


PERSONNEL MANAGEMENT

  • Hire, train, motivate, supervise and terminate all on-site staff in order to achieve operational goals of assigned property and work with Property Managers within assigned portfolio on same actions as needed. This includes new employee indoctrination, annual performance reviews, review and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines.
  • Review and approve bi-weekly payroll and monthly or quarterly bonuses.
    Ensure efficiency of staff through on-going training, instruction, counselling and leadership; e.g. Leasing paperwork, workplace safety, and any other type of training that may be needed on a daily basis.
  • Coordinate a productive and harmonious team by motivating, delegating, assigning and prioritizing assignments.
  • Work with the Property Manager to ensure property planning of weekly/daily staff schedules and assignments, this includes office staff and maintenance personnel.
  • Administer action plans consistently, and on a timely basis with performance problems. Document appropriately and communicate situation to supervisor, Human Resources, and terminate properly when necessary and with approval by upper management.
  • Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.).
  • Provide support to staff to encourage team work and lead as an example in creating a harmonious environment.
  • Provide clear leadership of the company’s philosophy and goals.
  • Monitor and control staffing levels and employee scheduling to ensure proper coverage for operation of the business.
  • Assure compliance with Inland’s policies on recruiting, screening, and hiring applicants.


SAFETY

  • Reports all liability and property incidents to your supervisor and corporate office immediately.
  • Ensure that all workers’ compensation claims are reported and proper paperwork is completed.
  • REGIONAL PROPERTY MANAGER completes any pertinent safety checklists with maintenance staff.
  • Assist with Inland policy compliance to limit exposure to frivolous lawsuits by arranging for proper training and ongoing education for on-site personnel.
  • Assure adherence to government regulation and Inland policy regarding sensitive issues including Fair Housing, Equal Employment Opportunity, Americans with Disabilities Act, Occupational Safety and Health Act (OSHA), and plaintiff liability.
  • Consult with Regional Vice President or SVP regarding any situation that may warrant the advice of an attorney to prudently weigh the costs of litigation against settlement or concession.


GENERAL

  • Performs any additional duties or tasks as assigned by Senior Management.

 

Qualifications:

  • College degree preferred.
  • Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
  • Real Estate Sales or Brokers License, or Leasing License, as required by State.
  • Position requires a minimum of 5 years of industry experience overseeing a residential property(s) and supervisory experience.
  • Ability to fluently read and write English, accurately perform intermediate mathematical functions and use all on-site resident management software functions.
  • Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of a

The Inland Real Estate Group of companies, Inc.

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