Skip to Main Content
← Back to Jobs

Recovery Support Specialist

The Independence Center Waukegan ,IL
  • Expired: July 24, 2020. Applications are no longer accepted.

The Independence Center has been providing psychosocial rehabilitation, group and individual therapy, case management, vocational and housing services to adults with chronic mental health needs in Lake County for over 30 years. Employees of the Center are champions in supporting our members as they progress toward achieving and maintaining healthier lifestyles and managing the cyclical nature of their diagnosis.

The Living Room Program Recovery Support Specialist must be able to respond and assist in emergency situations and have very good interpersonal, mediation, negotiation and conflict resolution skills. She/he must have well-developed organizational, verbal and written communication and computer skills. A professional demeanor and strong phone skills are paramount. This individual must be flexible and adaptable, and must be able to work effectively in a variety of settings in a cross-cultural situation, and must also be knowledgeable of services available in the community. She/he must demonstrate sound judgment, particularly in dealing with safety issues and in dealing with aggressive guests. The individual must have an understanding of crisis management and the ability to deal with life threatening situations including the prevention of suicide. Due to the requirement of travel within the community with guests, a valid Illinois driver’s license is required along with a good driving record.

Duties and Responsibilities:

  1. Ensures that Living Room programs and activities function optimally, while meeting the community support and rehabilitation needs of our guests. This includes, but is not limited to, the standards and documentation requirements as established by CARF, Medicaid, and DHS.
  2. The Living Room Program Recovery Support Specialist has ultimate responsibility for the general welfare of the guests of the Independence Center Living Room while they are participating in Living Room programs and activities. This includes performing the following duties and responsibilities:
  • Assist guests in utilizing effective coping and self-help techniques.
  • Assist guests who have experienced social stigmatization with their sense of acceptance.
  • Document accurately, neatly and consistently any and every contact with or on behalf of a guest.
  • Provide assessments, problem-solving, side by side services, skills teaching, support and environmental adaptations to assist guests with crisis,.
  • Provide instruction and skills training in illness and recovery management to guests and their families.
  • Assists guests in arranging transportation (to clinical, medical and any other appointments deemed necessary).
  • This position requires driving the company vehicle and providing transportation to guests.
  • Utilize tools such as the Wellness Recovery Action Plan (WRAP) to help guests create their person-centered recovery plan
  • Assist guests in identifying and engaging into treatment services, self-help groups, community groups, faith-based groups and other natural supports to expand guests recovery support systems
  • Help guests identify personal strengths in daily living and recovery along with barriers to recovery goals.
  • Assist guests in building social, problem-solving, and coping skills.
  • Help guests identify and overcome fears.
  1. Provide a comfortable place for guests to relax.
  2. Provide healthy and nutritious snacks to guests.
  3. Assists guests in developing and using coping skills needed to avoid a higher level of care when possible.
  4. Assists guests in setting treatment goals, and helps guests carry them out.
  5. Demonstrates the ability to respond effectively and in a timely fashion to crisis incidents. Provides crisis intervention when and as necessary. Prepares and submits appropriate and timely documentation on crisis incidents and interventions.
  6. Provides linkage to appropriate emergency services when guests are a danger to themselves or others.
  7. Communicates and presents information regarding Independence Center in a clear and knowledgeable manner to new persons visiting the Living Room and for staff members; in addition to community organizations and board members.
  8. Develops person-centered safety/crisis plans with guests.
  9. Provides for maintenance of confidentiality of member records and communications.
  10. Acts as a positive role model for the purpose of demonstrating proper work habits and interpersonal skills.
  11. Seeks/requests assistance in problem resolution when needed and in a timely fashion, in order to decrease the likelihood for escalation of potential problems and/or crises.
  12. Advocates on behalf of guests, and makes requisite recommendations as needed. Intervenes and advocates with collateral sources, agencies, bureaucracies, facilities, and families on guests’ behalf.
  13. Provides linkage with urgent needs such as food, clothing, shelter, medical care to guests.
  14. Utilizes evidenced-based crisis assessment and intervention techniques such as the Zero Suicide Toolkit, Columbia Suicide Severity Rating Scale, DBT, Collaborative Assessment and Management of Suicide and CBT.
  15. Assists with engaging guests with a warm hand off to other Independence Center services and/or services guests need that are provided by other organizations.
  16. Attends internal and external training as requested and required by the Living Room Program Coordinator. Plans and conducts in-service informational/training sessions as outlined by the Assistant Director.

11:00 am -7:00 pm Sunday and 1:30 pm until and 10:00 pm Monday through Thursday or
1:30 pm until10:00 pm Tuesday through Thursday and11:00 am -7:00 pm Saturday or
Wednesday through Friday and 11:00 am -7:00 pm 11:00 am -7:00 pm Saturday and Sunday


The Independence Center


Waukegan, IL