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AOS Case Manager I

The Independence Center Waukegan ,IL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The Independence Center has been providing psychosocial rehabilitation, group and individual therapy, case management, vocational, and crisis services to adults with chronic mental health needs in Lake County for over 30 years. Independence Center employees are an essential asset in improving the lives of the individuals we serve. Our staff enjoys not only outstanding benefits and professional growth opportunities, but also an environment that encourages autonomy, fresh ideas, creativity, and teamwork. Our team strives to make a positive impact on the lives of the community we serve through a holistic, person-centered approach to treatment. We offer competitive salary and benefits, including health (medical, dental, vision) insurance, retirement savings plan, life, disability insurance, and paid time off. For individuals working on licensing requirements, we also have LCSW and LCPC supervision hours available. Our staff enjoys a flexible, friendly, and casual-dress workplace. If you want to work with a purpose and to make a difference in someone's life, a career at the Center could be the rewarding professional experience you have been seeking.

Position Summary: The case manager is responsible for providing initial and ongoing assessment, clinical diagnosis, and development of individualized treatment plans for members of the Independence Center. They will identify and recommend appropriate therapeutic and case management interventions to assist the member in meeting their treatment goals. Case managers often need to assess members in crisis situations (including safety assessments to others or the member themselves) and take appropriate action to manage the situation. Each case manager is assigned a caseload of members for whom they provide required services to promote their mental and physical well-being.

Position Responsibilities (including but not limited to):

  • Provide initial and ongoing assessments, clinical diagnosis, development, and implementation of the internal Service Plan. Develop safety, transition and Discharge Plans.
  • Provide direct services and coordinate other services, resources, and people to assist members in achieving their established service plan goals. Assist members in obtaining public entitlements, housing, community resources (RTA Free Ride program, food pantries, clothing donations, LIHEAP, PADS, etc.)
  • Coordinate and participate in appointments with both mental and physical health medical providers to promote collaborative care and provide input on treatment needs. This includes tracking and documenting member information from appointments as well as ensuring follow-up and obtaining necessary referrals for services.
  • Conduct non-medical assessments such as home safety, transportation, employment, and community/environment resources to provide referrals for appropriate services and resolve concerns on member’s behalf
  • Provide crisis intervention when needed.
  • Educate, coach, and support members, to understand disease prevention and achieve good health outcomes, including diabetes, high blood pressure, mental health, substance use, etc.
  • Provide ongoing outreach via phone, email, text to members who have been absent from the center programs for extended periods of time.
  • Facilitate educational and therapeutic groups in areas such as life skills, communication, coping, and conflict management.
  • Collaborate with internal and external community health providers to share best practices, strengthen education and outreach.
  • Coordinate and implement community events such as open house, health fairs, and other health education events.

Required Minimum Qualifications:

• Master’s degree in social work, psychology, sociology, or related discipline

• Minimum one year of experience working with individuals with serious and chronic mental illness

• Minimum one year of experience working in non-traditional treatment environments (in-home, residential, community settings)

• Knowledge of social work and psychological theories

• Strong interpersonal, mediation, conflict resolution skills

• Able to demonstrate sound judgement and demeanor in dealing with safety issues, emergencies and high conflict situations with members

• Able to work effectively in cross-cultural environments in a variety of settings and knowledge of resources available in the community

• Valid driver’s license and proof of insurance

• Computer proficiency, including knowledge of Word, Excel, and internet skills

Preferred Qualifications:

• Master’s degree from an accredited college or university in social work, counseling, psychology, or a related discipline


The Independence Center is an Equal Opportunity Employer and we prohibit discrimination in all phases of employment on the basis of an individual’s race, color, sex, age, pregnancy, national origin, religion, disability, sexual orientation, gender identity, gender expression, genetic information and any other classifications protected by federal, state and local law.

The Independence Center


Waukegan, IL
60085 USA