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Member Services Manager

The Houstonian Hotel, Club & Spa Houston, TX
  • Expired: over a month ago. Applications are no longer accepted.
The purpose of this position is to oversee the operations of the Member Services department and ensure the highest standards of customer service at the Club welcome desk. The member Service Manager supervises the friendliness of staff and the efficiency and effectiveness of operational policies, procedures and systems to ensure exceptional member service. This manager will also, ensure the coordination of efforts between the Member Services department and other departments across the Campus, ensure daily inspection of Member Services areas to verify systems are in place and the point of entry areas are clean, neat, organized and professional. The member Service Manager is a professional, problem solver with the ability to work under pressure with little supervision, has the ability to work in a busy environment, multi-faceted organization. A minimum of 1-year experience in a hospitality setting managing operational and customer service positions and familiarity with Forbes standards preferred. CPR/AED certification is required. Must be able to work a flexible schedule and be present for member or employee related issues or concerns Needs to cover shifts and handle employee relations issues in a timely manner, works in a safe manner at all times and performs other tasks as assigned by his/her supervisor or manager, including, but not limited to: special projects, new Club initiatives, special events, member related functions, etc. Must be physically able to walk, stand and bend for long periods of time. The hours of work varies depending on the business needs. Must be able to push, pull and lift 50 lbs. on an occasional basis. 

The Houstonian Hotel, Club & Spa

Why Work Here?

We believe that the people who work here are what make The Houstonian so great – and we treat our employees as the valuable resources they a

The Houstonian Hotel, Club & Spa is located on an 27-acre wooded oasis in the heart of Houston. The Houston hotel is known for comfort, elegance and exceptional service. Located near the dynamic Galleria and beautiful Memorial Park, The Houstonian offers a rare opportunity to escape in the city... not from it. Houstonian Hotel guests receive complimentary access to The Houstonian Club, one of the nation's top health clubs and Trellis, our award winning spa. Applications are accepted at www.houstonian.com; click on 'careers' to learn more and to apply online. The Houstonian Hotel, Club & Spa is an Equal Opportunity Employer and a drug-free workplace.

Address

Houston, TX
USA