Shelter Case Manager

SUMMARY OF POSITION 

Provide counseling and housing focused case management to the guests in the  shelter.  All activities with guests are consistent with their housing goals. Engages guests and establishes trusting, collaborative relationships directed toward achieving guest goals.    

Responsibilities 

• Work closely with the Manager 

• Provide individual counseling and housing focused case management for the guests 

• Crisis intervention with guests 

• Maintain accurate filing system  

• Input information into ServicePoint and update regularly 

• Efficient in HMIS and keep records updated 

• Collaborate with partner agencies to address the needs of guests 

• Provide initial and ongoing assessment of guests’ progress towards housing opportunities  

• Assists guests with creating short and long term housing and financial stability goals utilizing their strengths and preferences as a foundation on which to build goals 

• Develops a housing stability plan with all guests. Plan will include input from other treatment providers, family members and community supports as applicable. Updates plan bi-weekly at minimum 

• Assists guests with financial stability, including but not limited to obtaining employment, and/or government benefits 

• Accept shelter referrals on the weekend 

• Maintain integrity of the shelter on the weekends 

• Represent the manager in lieu of absence  

• Rotate on-call evening hours with the Manager 

• Other duties as assigned 

Project Outreach and Community Relations 

• Fosters strong working relationships with community based organizations and partner agencies. Provides consistent communication with other organizations and partner agencies to ensure coordination of services. Maintains database of current and community partners. 

• Participates in team meetings and communicates individually with team members between meetings in order to coordinate services and generate ideas to help guests achieve their housing goals. 

Knowledge & Experience 

• Bachelor’s Degree or Certified Peer Support Specialist.  

• Experience working with mental illness and substance abuse 

• Willingness to learn and gain more experience in above areas 

• Trauma Informed Care Trained  

Skills and Attitudes 

1. Ability to handle difficult situations or people with calmness, respect and dignity 

1. Comfort and familiarity with unhoused population 

1. Good communication skills 

1. Flexible attitude 

1. Genuine interest in guests and staff