Skip to Main Content

Customer Service Representative

The Hive Station
Washington, DC
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The Hive Station

Welcome to The Hive Station! Using the power of communications and PR, we assist our clients in telling their stories in engaging ways that garner attention, create impact, and achieve results. Our clients love how we combine logic and magic in order to build smart campaigns and exciting experiences.

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers

Salary: $39500- $50000 per year.

Job Type: Full-time


Responsibilities:

  • Respond to customer calls and emails and answer questions about products and services

  • Process orders and ensure they are fulfilled

  • Handle customer complaints or concerns

  • Log all contacts in our customer database system accurately

  • Perform general administrative tasks, such and copying and filing

  • Generate monthly, quarterly, and annual reports for management

Benefits:

  • 401(k) Matching

  • Dental Insurance

  • Disability Insurance

  • Employee Assistance Program

  • Employee Discount

  • Flexible Schedule

Be a part of a team that is dedicated to both your professional and personal growth!

The Hive Station

Address

Washington, DC
USA

Industry

Business