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CRM Project Manager

The Hiring Group Greenville, SC
  • Expired: 5 days ago. Applications are no longer accepted.

Greenville, SC

Order: 633357

WHY WORK WITH US: The Hiring Group provides outstanding Gold level medical benefits, pays 50% of the employee cost, and provides 2 weeks of PTO per year to our contract staff. Please see for details. We take care of our technical professionals; come see why Inc. Magazine continues to rank us as one of the fastest growing private companies in the country.


POSITION: CRM Project Manager


DURATION: 12 month open ended contract


MISSION: Manage IS Projects in the Customer Relationship Manager (CRM) Domain in the IT Software Development group. The applications are centered around the Customer Experience, with as one of the biggest applications.


- The role is to implement the solutions specified by Product Owners and it involves coordinating with a number of Lean & Agile (L&A) Squads. This includes the coordination of Requirements Gathering, Development effort, Integration development, coordinating User Acceptance Testing, deployment activities and transitioning to Support teams.

- S/he facilitates the relationship between the leading Team and ensures alignment of delivery between the Application Squads.

- S/he Organizes the work within the team(s) to optimize productivity. Follows all the required IS processes for Project Management and Support.



- Strongly supports the Product Owner and empowers the team to maximize value delivered to the customer.

- Supports the Product Owners, especially with respect to refining (grooming) and managing the product backlog. Maintain a constant feedback loop to meet the Customers expectations to account for changes.

- Demonstrates daily application of L&A values such as cooperation, transparency, courage and humility to promote teamwork.

- Provides support to the Development teams using a servant leadership style, leading by example and personifying the values of L&A.

- Proactively removes obstacles and/or empowers the Development teams to remove obstacles (including the involvement of management where needed).

- Facilitates discussion, decision making, and prioritization between the different squads (Integration, Mainframe, Support, Infra and Azure Infra).

- Ensures the Development teams work efficiently and in a mode of continuous improvement.

- Assists with internal and external team communication, improving transparency, and freely sharing information.

- Organizes and facilitates team ceremonies, demonstrations and reporting.

- Ensures quality of service from external contributors (suppliers, experts...).

- Work with team members who span 4 different continents.

- Travel: occasionally to Charlotte and Customer sites.



- Expert in IS Project Management methodology. PMP certified is a plus.

- Experienced user of CA-PPM, JIRA and ServiceNow.

- Experienced level in Lean & Agile practices.

- Excellent coordination and facilitation skills.

- Demonstrated ability to reach out to people from multiple backgrounds and culture (US, CA, MX, India, Brazil, France).


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The Hiring Group

Why Work Here?

Great Contractors Deserve Great Benefits!

The Hiring Group is a technical staffing and recruiting firm with clients located throughout the U.S. We help companies hire and retain top IT and Engineering employees, by focusing on the wellbeing of the contractor. Our mantra is "Great Contractors Deserve Great Benefits." Leading organizations rely on The Hiring Group as their trusted recruiting and contingent staffing partner. Unlike typical staffing firms, The Hiring Group goes beyond meeting minimum requirements and offers our contractors the richest benefits package available in the industry today. Our contractors have access to Gold level medical with a $0 deductible (employer paid at 50%), vision and dental insurance; two weeks of PTO per year; 401k with employer match; training and development opportunities; and 24/7 dedicated consultant support. By investing in our contractors’ well-being, The Hiring Group aims to increase employee retention, which translates to increased value to clients.


Greenville, SC