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Security Operations Center Operator

The Hertz Corporation Dallas, TX
  • Posted: 3 days ago
  • Other

General Responsibilities

Security Operations Center Operator

The Global Security Operations Center (GSOC) is a critical part of the operational decision-making process, providing collection and interpretation of multi-source domestic and international in support of our personnel. The GSOC will be responsible for monitoring the safety and security of the corporation's employees, facilities and property. Using an assortment of tools that range from global access control and alarm monitoring system to various business intelligence sources, open source media, internet and in-house tools, the Operator is required to detect, analyze and alert others regarding any adverse conditions to the corporation and its employees.

Position Summary

  • Execute all aspects of the day to day functions of the Global Security Operations Center
  • Execute protocols and communicate at all levels across the company to employees and security team members as needed
  • Monitor and respond to global alerts and events effecting company facilities and employees providing immediate information and assistance as needed; initiate mass communication notifications as required; notify leadership of events effecting business operations and employees
  • Monitor Closed Circuit Television (CCTV) network systems, review video as necessary
  • Utilize and execute checklists, protocols and phone listings to effectively manage global incidents and make applicable notifications
  • Monitor travel safety and security of company's employees
  • Investigate alarms responding by sending patrols or alerting fire services or police as needed
  • Able to operate in stressful situations while managing escalated calls


Mandatory Requirements


  • Must possess a high school diploma or equivalent
  • Minimum of 2 years of security/security control room experience
  • Work experience must include the following:
  • Professional customer service skills
  • Knowledge of current events happening globally
  • Ability to demonstrate and apply analytical and critical thinking skills
  • Ability to use logic and reasoning to reach conclusions and approaches to problems
  • Ability to perform emergency dispatch and crisis intervention services
  • Ability to communicate effectively with IT and Security Systems professionals

Skills Required

  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail

EEO Statement

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

Job ID 173399

\# Positions _4_

Category RAC Operations

Division CORP - Field Only

Position Type Regular Full Time

The Hertz Corporation

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