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Customer Service Representative - $14.25 - Hillsboro Airport

The Hertz Corporation Hillsboro, OR
  • Posted: November 16, 2019
  • $14 Hourly
  • Full-Time

General Responsibilities
We are looking for a strong Customer Service and Sales focused individual for our Hillsboro Airport location. Work schedules can be fluid and we may consider a student for this role if it works with our business need. We would also consider split schedules.
The Hillsboro location is not a commercial airport but rather a general aviation airport. It's mostly operations focused with flight schools and some corporate aviation. Hertz is there to support Intel who operates their own private airlines that shuttles employees between sites in the Bay Area, Phoenix and Portland. There is a terminal building where the Hertz office is located. They have the retrofitted ground floor into Tech Company lobby.
This position is full time located at the Hillsboro airport and pays $14.25 an hour plus benefits like medical/ dental. We also pay incentives and bonuses on sales (add on pre paid fuel, insurance, navigation etc).
Work schedules can be flexible and we may consider a student for this role if it works with our business needs. We would also consider split schedules. Our shifts range from 6:30 am to 6:30 pm Monday through Friday and 8:00 am to 2:30 pm Saturday, closed Sundays.
The Sales & Service Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer's travel and insurance replacements needs.
R esponsibility of a Sales and Service Associate includes:

  • Effectively communicate and offer ancillary products and services to enhance customer's travel experience.
  • Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells.
  • Achieve personal sales goals while supporting the goals of the team.
  • Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer's rental experience.
  • Convert phone shops to reservations and rentals
  • Creating a positive customer service experience by listening to and identifying customer needs
  • Engaging customers in a courteous professional manner and ensuring overall customer satisfaction and service
  • Maximize revenue opportunities with customers by actively soliciting business after every rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking.
  • Assist customers with various post rental inquiries that involve the rental and billing process.
  • Viewing every customer contact as a sales opportunity and soliciting reservations on customer service calls.
Mandatory Requirements
Skills/Experience:
  • Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
  • Have the competitive drive and confidence to succeed in a commission-based environment.
  • Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.
  • Demonstrate sales, professionalism and interpersonal skills.
  • Show a high level of ownership, accountability and initiative.
  • Show proven experience of working well within a team.
  • Work flexible shifts including weekends and holidays; and work overtime as required.
  • Work outdoors during all weather conditions.
  • Stand for long periods of time.
Qualified applicants will have the following:
  • High school diploma (or equivalent)
  • A valid driver's license with record in good standing
  • Ability to drive and operate vehicles
  • Fluency in English
  • 1-2 years of customer service and sales experience.
Physical Requirements:
Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine.
Preferred Requirements
EEO Statement
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Job ID 183446
\# Positions 1
Category Administrative / Clerical
Division HLE
Position Type Regular Full Time

The Hertz Corporation

Address

Hillsboro, OR
97123 USA

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