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Licensing & Contracting Analyst

The Hartford Hartford, CT
  • Expired: February 02, 2019. Applications are no longer accepted.

**Title:** Licensing & Contracting Analyst **Location:** United States-Connecticut-Hartford **Job Number:** 1900403 The Licensing & Contracting Department is seeking a highly motivated individual to join our team. This customer facing role will be accountable to develop productive relationships with employee and/or independent agency customers. Collaboration, teamwork and the ability to effectively balance workload with regulatory requirements will be critical to success. Transactional + Processing:Hands-on technical work for high volume transactions.Functional team alignment will determine thespecific transactional areas of accountability; contracting, employeelicensing, agency/producer licensing + Responsible for reviewing data in all related databases toensure consistency in information and compliance with company and regulatoryguidelines. + Coordinate activities for all supporting tasks; new and maintenance activities associated to contracts, licenses, and appointments as applicable. + Prioritizes workload based on varying service requirements and customer needs of different activities/transactions + Monitors work performance to ensure productivity, quality and service commitments are achieved Customer Support + Will act as a resource or contact for staff and otherbusiness partners as it relates to functions and work processes. + Host "Meet and Greet" and "Pre-Licensing" sessions with newcustomers and as applicable to functional accountability. + Supports employees and independent agents in gatheringdocuments to meet licensing regulatory guidelines. May require one on one meetingsessions with licensee, leadership, and/or Employee Relations. + Manages incoming customer calls; strives for first contactresolution Process Improvement: + Identifies and actively contributes to process improvementinitiatives. + Work closely with leadership on process changes and problemresolution activities. + Some project involvement relating to particular topics suchas, but not limited to; licensing, appointment, legal, continuing education andmarket conduct analysis Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age Qualifications: + Strong Technology and PC skills; general comfort withtechnology and ability to learn software systems + Cognitive & Analytic skills; Decision Making, ProblemSolving, Critical Thinking, Influencing Skills + Demonstrated commitment to delivering best in class customerservice + Strong Communication Skills (both verbal and written),Relationship Building + Strong business acumen; specifically a keenness and speed inunderstanding a business situation or need, able to obtain essentialinformation, focus on the key objectives, recognize the relevant optionsavailable for a solution, select an appropriate course of action and set inmotion an implementation plan to get the job done. + Independent, High level Learning Aptitude; IntellectualCuriosity + Knowledge of state insurance license and continuingeducation requirements a plus + Must be able to work 8:30-5pm Monday - Friday Job: Licensing Primary LocationUnited States-Connecticut-Hartford Other Locations ScheduleFull-time Job LevelIndividual Contributor Education LevelHigh School Diploma/GED (11 years) Job TypeStandard ShiftDay Job Employee StatusRegular Overtime StatusNon-exempt TravelNo PostingFeb 1, 2019, 5:00:06 PM Remote Worker OptionNo The Hartford is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by law. The Hartford maintains a drug-free workplace and is committed to building inclusion and leveraging diversity.