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Mgr Operations - Small Commercial

The Hartford Financial Services Group, Inc Idaho Falls, ID
  • Expired: September 09, 2019. Applications are no longer accepted.


*Note* This position can be filled at different levels from a Ops Manager to a Senior Ops Manager based on the ideal candidate's experience.

The Small Commercial Ops Manager role helps drive results, influence our most important business strategies, gain greater perspective into the Senior Leadership Team, and has the opportunity to expand their visibility and network.

  • This role is instrumental in building out our future operating model, and elevates the critical role of coaching in delivering business results, creating high quality, low effort experiences, and developing our talent.
  • A clear path is enabled for progression for our highest performing FLMs and allows us to attract and retain talent at the leadership level which is a critical role to our organization.  The role provides a more robust opportunity for succession and development planning at the leadership level.
  • Demonstrates the ability to lead with ambiguity and create an environment where they are empowering staff to consistently deliver upon the organization's goal of creating high-quality, low-effort experiences
  • Acts like a business owner, and is enabled and empowered to focus on the right outcomes for customers
  • Collaborates with business partners to work across functional and organizational lines to understand the end-to-end customer experience and recommend improvements
  • Demonstrates deep and broad understanding of customer needs; turns abstract concepts into concrete actions
  • Uses data to understand what behaviors to coach staff to consistently deliver on objectives
  • Uses data to influence change, e.g.,  outlier analysis, variation reduction, etc. and surface improvement opportunities inside area of influence (e.g., within product, marketing, distribution, etc.)
  • Acts as change champion and develops and delivers on change management plans for broad process and technology initiatives
  • Drives staff compliance with all THIP policies and procedures
  • Uses and teaches others to use critical thinking and judgment skills to interpret and administer policies to resolve employee and customer problems
  • Role models behaviors which underscore our organizational values
  • Trains and mentors new or inexperienced managers
  • Facilitates a high performance culture by aligning individual goals, differentiating performance through evaluation, recognition, and coaching and feedback (using/training others on GROW and STAR model practices), and managing performance improvement issues swiftly and appropriately
  • Consistently and successfully minimizes turnover by using and teaching best practices on how to attract right talent, coach and engage staff while holding them accountable to deliver results
  • Effectively coaches staff to deliver on organizational objectives and maintaining a strong teaching culture
  • Demonstrates the ability to lead inclusively


  • Degree Preferred 
  • 4-5 years of leadership experience; 1-3 years applicable experience preferred
  • Breadth of business and industry knowledge ...

The Hartford Financial Services Group, Inc


Idaho Falls, ID
83401 USA