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Call Center Customer Service Representative-Group Benefits

The Hartford Financial Services Group, Inc Ocoee, FL
  • Expired: April 13, 2019. Applications are no longer accepted.

Group Benefits is a division of The Hartford that provides businesses with necessary services such as Short Term Disability, Long Term Disability, Life, Supplemental Life products, and Safe Haven benefits. We're a smaller tight knit contact center with a strong focus on teamwork and strong impactful customer experiences. This contact center is very diverse with a large variety to the types of transactions we service. If you want to learn more about a dynamic and fast growing segment of The Hartford's business and enjoys working in a high-paced, high energy environment; here's what you need to know. WHAT ARE THE RESPONSIBILITIES OF THE POSITION? Respond to benefit questions (Short Term Disability, Long Term Disability, Life, Supplemental Life products, Safe Haven) and billing/administrative questions adhering to established compliance and performance processes. Build rapport and maintain positive relationships with both potential and existing customers, both internal and external, understanding their individual needs, personalizing a solution of value, and creating a memorable customer experience. Multi-task workloads which can span inbound phone requests, outbound call tasks, mail/email requests, and occasional project assignments - while managing service level targets. Utilize active listening and critical thinking skills to quickly analyze and clearly understand a specific request or customer need, and then leverage knowledge and resources to provide the appropriate solutions. Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand. Commit to learning and developing, including a better understanding of Hartford products and business lines, both as an individual and as part of the group WHAT ELSE CAN YOU TELL ME? Class Start Date: May 6, 2019 Training Hours: Monday - Friday 7:00am - 3:30pm (Scottsdale, AZ) Regular Work Schedule After Training: Monday - Friday. 8:00am - 6:00pm (Scottsdale, AZ) 8.5 hour shift within operating hours *Flexibility may be needed based on business needStrong customer service skills with a focus on delivering high customer value. Ability to multi-task is necessary; balancing both productivity and overall quality within established and measurable contact center metrics Excellent communication skills to develop and enhance strong impactful customer relationships. Verbal: tone, active listening, proper etiquette, convey sincerity and confidence. Written: spelling/grammar, clear, concise and cohesive messaging. High achiever with the ability to self-manage and demonstrate personable accountability, as well as, effective collaboration in a team environment Flexibility necessary in the changing environment of supporting the needs of a smaller call center, including evening hours and mandatory overtime during peak season Strong PC skills, including knowledge of Word and Excel Bilingual (Spanish / English) is a plus Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age