The Assistant Director of Client Services will be responsible for developing and enhancing productive partnerships with Field Sales and Claim RVPs, Claim Directors, Sale Managers, Service Managers, Account Management and Disability Claim Teams. Coordination and collaboration between all disciplines will be critical to the success of this role and ultimately to Group Benefit Disability Account requisition and retention.
This position reports directly to the Director of Client Services. This person must:
Possess exceptional communication skills in representing Claim in selling the competitive strengths of the claim service model and best practices to employers, brokers, and consultants.
Possess a deep working knowledge of all Group Benefit Disability functional areas that serve the client.
Negotiate nonstandard claim service commitments on performance guarantees to customers.
Work well with the Sales and Account Management partners as well as Claim RVP and Claim Leadership team to ensure regular communication to all regarding claim service results, best practice changes, and service model improvements.
Creative thinker: able to develop solutions unique to the needs of the marketplace while working within the parameters of claim best practice.
Demonstrates business acumen - acts as a Subject Matter Expert and or Consultant to work with both internal and external customers.
Strong reputation for building effective relationship with business partners, consultants, brokers, and customers.
Viewed as a leader who takes ownership.
Manages with vision and leads teams to successful sales and retention results.
Possess strategic thinking skills with an ability to translate opportunities into realistic and manageable solutions.
Demonstrate solid understanding of Group Disability Products and Service, and proven decision making experience.
Proven results in leading operational improvement initiatives.
This position will also serve as a backup for the Senior Business Consultant, and assist at a minimum of 20% of their time assisting with National Account RFP responses.
- BA or equivalent work experience.
1 year Group Benefits Claims, sales and service.
5 years Group Insurance and or claim experience highly preferred
Professional designations desirable.
Ability to travel up to 40% of the time.
Proficient systems/technology skills(MS - Word/Excel/Power point)
Strong financial acumen.