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Team Leader

The Ground Hog Wappingers Falls, NY
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Mandatory Availability:

Wednesday - Sunday 8am - 4pm

Who We Are
The Ground Hog is a local Café on Main Street in Wappingers Falls. We have been serving customers for over 20 years and are one of the original businesses within the area. Over the years we have developed a cozy and familiar atmosphere that is enjoyed by many loyal customers. Our vision is to continue our commitment to the highest quality food and service while building our brand following.

Our goals are to expand within Dutchess County, exceeding our high quality standards of service and goods, and having fun while doing it.

We are continually looking for motivated and talented individuals who want to create something amazing.

We want our employees to feel energized and excited for the work week while charging forward towards each unique challenge.

Help us create the next great brand and be fulfilled in accomplishing something great.

Job Brief
We are looking for Team Leaders to lead all aspects of our business. Deliver a high-quality menu and provide excellent customer service.
Responsibilities include maintaining high production, productivity, quality, and customer-service standards.

Team Leader responsibilities include maintaining revenue, profitability and quality goals. You will ensure efficient operation, as well as maintaining high production, productivity, quality, and customer-service standards.

To be successful in this role, you’ll need leadership skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house experience includes prepping, cooking, and plating while ensuring proper health and safety regulations.

Expect to lead by example and motivate the Team during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have a memorable positive experience.

Responsibilities

• Assist with the daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and supply
• Ensure compliance with sanitation and safety regulations
• Organize and manage Team Member shifts
• Control operational costs, identify future needs and goods, daily inventory management and identify measures to cut unnecessary expenses
• Promote the brand in the local community through word-of-mouth and events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Assist in training of new and current employees on positive branding
• Provide feedback on actions to drive positive brand awareness

Requirements
• Work experience in Food Service industry and familiarity with restaurant management software
• Proven customer service experience as a leader
• Strong motivational, leadership, and financial skills
• Integrity, humility, and daily discipline
• Culinary training/schooling and hospitality management is a plus
• Barista and/or experience in coffee industry is a plus

Company Description
The Ground Hog is a local Café on Main Street in Wappingers Falls. We have been serving customers for over 20 years and are one of the original businesses within the area. Over the years we have developed a cozy and familiar atmosphere that is enjoyed by many loyal customers.

Our vision is to continue our commitment to the highest quality food and service while building our brand following.

Our goals are to expand within Dutchess County, exceeding our high quality standards of service and goods, and having fun while doing it.

We are continually looking for motivated and talented individuals who want to create something amazing.

We want our employees to feel energized and excited for the work week while charging forward towards each unique challenge.

Help us create the next great brand and be fulfilled in accomplishing something great.

The Ground Hog

Why Work Here?

Challenging, inspiring, energizing, and rewarding. Become part of a team that fosters leadership and personal growth.

The Ground Hog is a local Café on Main Street in Wappingers Falls. We have been serving customers for over 20 years and are one of the original businesses within the area. Over the years we have developed a cozy and familiar atmosphere that is enjoyed by many loyal customers. Our vision is to continue our commitment to the highest quality food and service while building our brand following. Our goals are to expand within Dutchess County, exceeding our high quality standards of service and goods, and having fun while doing it. We are continually looking for motivated and talented individuals who want to create something amazing. We want our employees to feel energized and excited for the work week while charging forward towards each unique challenge. Help us create the next great brand and be fulfilled in accomplishing something great.

Address

2703 W. Main St
Wappingers Falls, NY
USA