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Customer Service Representative - 2nd Shift

The Golf Warehouse, LLC Wichita, KS
  • Expired: February 06, 2020. Applications are no longer accepted.

We are looking for full-time associates with a positive work ethic who place importance on attendance. We provide on-site training, no experience necessary.

POSITION SUMMARY:
The Customer Service Representatives provide outstanding customer service to customers by professionally answering incoming calls and insuring that customer inquiries are resolved accurately, politely and promptly in a contact center environment. Our friendly and knowledgeable Customer Service Reps let their interpersonal skills shine as they resolve a variety of customer inquiries. In this role you?ll be empowered to solve problems independently and make decisions that you consider to be in the customer?s best interest.
Starting Wage: $12.00/hour, plus $.50/hr for Spanish/English bilingual skills.
Schedule: Monday-Friday, 2:30-11:00 pm

DUTIES/RESPONSIBILITIES:

  • Regular and timely attendance
  • Deliver world class customer service and build customer satisfaction and loyalty
  • Communicate directly with customers via telephone and electronically
  • Resolves customer inquiries, issues, and complaints effectively and timely, striving for first-call resolution
  • Communicate and coordinate with internal departments for resolution
  • Strike a positive and cooperative tone with both customers and coworkers
  • Effectively notate and document customer interactions and transactions
  • Complete ongoing training to stay abreast of product, service and policy changes
  • Demonstrate best judgment in the disbursement of adjustments and credits
  • Increase the customer experience by providing information on new products and services through up selling opportunities
  • Additional duties/tasks as assigned by leadership
MINIMUM QUALIFICATIONS:
Required:
  • Positive work ethic
  • Excellent attendance
  • Ability to work with customers in a courteous and professional manner
  • Must be equipped to handle unpleasant customers and should always resolve issues in the best interest of both our customer and company
  • Stellar verbal and written communication skills
  • Basic to intermediate computer skills and keyboarding proficiency
  • Strong problem solving skills
  • The flexibility to work evenings, weekends, overtime, and other varied shifts as assigned
  • Ability to work independently, as well as a team member
Preferred:
  • Strong working knowledge of Golf, Baseball, and/or Softball is a plus
  • Bilingual or multi-lingual skills are a plus

KEY PERFORMANCE MEASUREMENTS:
  • Commitment level to creation of Raving Fans
  • Speed and accuracy of process
  • Reliability / Attendance
  • Up-sells

PHYSICAL REQUIREMENTS:
  • Must be able to sit for the majority of a work day
  • Work may be repetitive with little time between calls
  • Must be able to view a computer screen for extended periods

The Golf Warehouse (TGW) is an equal opportunity employer. This employer participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee?s Form I-9 to confirm work authorization.

The Golf Warehouse, LLC

Address

Wichita, KS
67202 USA