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Customer Service Representative

The Freeman Law Firm, P.A. Las Vegas, NV
  • Expired: 15 days ago. Applications are no longer accepted.

An ideal candidate for this role will be an expert in delighting our customers and will possess the Heart and Commitment for assisting people with a proven record of delivering world-class customer support.

Successful candidates will possess the following highly desired qualifications:

-Demonstrated integrity and commitment to customer satisfaction and a passion for excellence while servicing customers
-Superb organizational skills and attention to detail
-Works well under pressure and able to operate in a multi-tasking environment
-Strong communication/listening skills with a positive "can-do" attitude
-Proficient in computer skills and programs
-Typing speed of 30+ WPM
-Customer Support
-Takes a proactive role in personally owning and continuously improving the customer experience

Performs self-monitoring of individual calls to ensure you are providing the highest level of world class customer support

-Understands the relationship between individual performance and customer expectations
-Demonstrates exceptional soft skills in every customer interaction by conveying a positive attitude
-Responsible for verification of, and correct documentation relating to internal/external customers request for service
-Ability to quickly adapt to change or unfamiliar situations in a dynamic setting

Job Knowledge, Metrics and Results:

-Utilization of Remote Support
-Adherence to work schedule
-Team Customer Satisfaction
-Individual Quality Monitoring
-Training Compliance

Teamwork:

-Functions as an active member of the team and shares knowledge and experience to resolve customer issues
-Active participation as a team member
-Communicates with and helps others resolve issues
-Shares knowledge/expertise with the team
-Assumes additional responsibilities to help the overall success of the team
-Viewed by co-workers as an accessible and dependable resource
-Takes ownership and displays a positive attitude
-Eager to win by taking an outside in perspective to serve our customers
-Team up to excel by being willing to learn, able to improve and open to develop

Job Performance:

-Handles all calls in a timely manner
-successfully completes required training and demonstrates an understanding of that training.
-Problem solving skills and resourcefulness
-Timely and successful completion of assigned projects
-Participates in cross-functional activity (as needed)
-Fulfills all designated training requirements

Customer Care Representatives must be available to work a variety of schedules which include days, mid-days, weekends and holidays.

The Freeman Law Firm, P.A.

Address

Las Vegas, NV
89155 USA