My name is Shannon, and I am a Recruiter with The Fountain Group. We are a national staffing firm and are currently seeking a IT Field Service Technician for a prominent client of ours. This position is located in Bloomington IN. Details for the position are as follows:
Reporting to Field Services Lead, the IT Field Services Technician ensures proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.
§ Image, deploy, replace workstations.
§ Prioritize and schedule Windows 10 upgrades.
§ Apply diagnostic utilities to aid in software and hardware troubleshooting.
§ Perform hands-on Windows 10 upgrades, including installing and upgrading operating system, installing hardware, implementing file backups, and configuring systems and applications.
§ Research software updates, drivers, knowledge bases, and frequently asked questions to aid in problem resolution.
Perform other duties as assigned
If you are interested in hearing more about the position please respond to this posting with your resume attached
The Fountain Group gives you access to more opportunities in your area of expertise and allows you to gain advice and skills training that will help you advance in your chosen career field