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Customer Service Specialist

The Fountain Group Albany, NY
  • Expired: over a month ago. Applications are no longer accepted.

Hello,

My name is Alex and I represent The Fountain Group. We are a national staffing firm and are currently seeking a Customer Service position for a prominent client of ours. This position is located in Colonie NY 12205

3 month assignment to start:

  • Respond positively to and expeditiously process all inquiries and orders. Increase revenue by participating in up-sell and cross-sell promotions as appropriate. Receives and responds to customers in a timely manner. Enters new client information into client database as needed.
  • Compiles and/or updates data in client portfolios and ensures said portfolios are orderly, well maintained and well managed.
  • Follows-up with clients by phone, email or correspondence to keep client fully informed of issue or order status. Contacts internal departments as necessary to resolve customer-related issues.
  • Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Refers unresolved customer grievances to designated departments for further investigation.
  • Follow established service quality standards and order processing time standards. Assesses individual customer requirements and direct activities to appropriate departments.
  • Utilize order entry systems to provide accurate information to customers, including interpreting quotes and promotions and credit policies.

Qualifications:

  • 2 years of related customer service experience preferred
  • High School Diploma
  • Nice to have” Oracle JD Edwards Enterprise One Software, SAP Software, Microsoft Word, Excel and PowerPoint

If you are interested in hearing more about the position please respond to this posting

The Fountain Group

The Fountain Group is a professional staffing firm specializing in providing contingent workforce solutions for a wide array of industries. The Fountain Group has been identifying and matching top talent with Fortune 100 – Fortune 500 companies throughout the United States and Canada since 2001, and has received numerous awards throughout the nation for our success within the MSP space. Looking for a new career, or a change from your current work environment? The Fountain Group gives you access to more opportunities in your area of expertise and allows you to gain advice and skills training that will help you advance in your chosen career field

Address

Albany, NY
12205 USA

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