My name is Logan Histed, and I am a Recruiter with The Fountain Group. We are a national staffing firm and are currently seeking a Customer Services Specialist for a prominent client of ours. This position is located in Colonie, NY. Details for the position are as follows:
- Respond positively to and expeditiously process all inquiries and orders. Increase revenue by participating in up-sell and cross-sell promotions as appropriate. Receives and responds to customers in a timely manner
- Enters new client information into client database as needed
- Compiles and/or updates data in client portfolios and ensures said portfolios are orderly, well maintained and well managed
- Follows-up with clients by phone, email or correspondence to keep client fully informed of issue or order status
- Contacts internal departments as necessary to resolve customer-related issues
- Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Refers unresolved customer grievances to designated departments for further investigation
- Follow established service quality standards and order processing time standards
- Assesses individual customer requirements and direct activities to appropriate departments
If you are interested in hearing more about the position please respond to this posting with your resume attached or contact me at 760.304.2973.
Please forward this email to any friends or colleagues as we do offer a Referral Bonus for any candidate hired.
Logan Histed| Talent Acquisition Recruiter