Skip to Main Content
← Back to Jobs

Customer Service Representative

The Fountain Group Albany, NY
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Dental

Hello,

My name is Logan Histed, and I am a Recruiter with The Fountain Group. We are a national staffing firm and are currently seeking a ­­­­­­­­Customer Services Specialist for a prominent client of ours. This position is located in ­­Colonie, NY. Details for the position are as follows:

Job Description:

  • Respond positively to and expeditiously process all inquiries and orders. Increase revenue by participating in up-sell and cross-sell promotions as appropriate. Receives and responds to customers in a timely manner
  • Enters new client information into client database as needed
  • Compiles and/or updates data in client portfolios and ensures said portfolios are orderly, well maintained and well managed
  • Follows-up with clients by phone, email or correspondence to keep client fully informed of issue or order status
  • Contacts internal departments as necessary to resolve customer-related issues
  • Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Refers unresolved customer grievances to designated departments for further investigation
  • Follow established service quality standards and order processing time standards
  • Assesses individual customer requirements and direct activities to appropriate departments

If you are interested in hearing more about the position please respond to this posting with your resume attached or contact me at 760.304.2973.

Please forward this email to any friends or colleagues as we do offer a Referral Bonus for any candidate hired.

Regards,

Logan Histed| Talent Acquisition Recruiter

Logan.histed@TheFountainGroup.com

The Fountain Group

The Fountain Group is a professional staffing firm specializing in providing contingent workforce solutions for a wide array of industries. The Fountain Group has been identifying and matching top talent with Fortune 100 – Fortune 500 companies throughout the United States and Canada since 2001, and has received numerous awards throughout the nation for our success within the MSP space. Looking for a new career, or a change from your current work environment? The Fountain Group gives you access to more opportunities in your area of expertise and allows you to gain advice and skills training that will help you advance in your chosen career field

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.