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Customer Service Associate

The Fitness Equation Chantilly, VA

  • Posted: over a month ago
  • Full-Time
Job Description

The Fitness Equation is looking for professional, performance-driven Customer Service Associates. 

Responsibilities  

  • Maintain exercise floor, equipment, and facility cleanliness to ensure readiness for use.
  • Assist and educate members and guests on the exercise floor to ensure club policies are adhered to. 
  • Maintain fitness and sports amenities in the club such as Basketball, Volleyball, and Rock Climbing during family time, pick up, league, or general use.
  • Transfer guests to Membership, Training, Kidz Gym, Group Exercise, or Front Desk departments for scheduled and unscheduled meetings with department representatives following company protocol.
  • Work with TFE Management to update member billing information as authorized, sell authorized POS items, and transfer interviewees, business partners, and other guests to their meeting locations.
  • Answer telephones, transfer calls, take messages, and communicate in professional manner.
  • Keep members informed of events happening in the club and promotional messages.
  • Resolve and mediate member concerns in a calm and controlled manner. 

Qualifications 

  • Active H.S. student or completed H.S. diploma/GED minimum.
  • Ability to communicate professionally and provide appropriate and effective problem-solving information to members, guests, and staff.
  • Ability to initiate task management and keep control during slow times and peak times.
  • Interest in and passion for physical fitness. 
  • CPR and First Aid qualifications.

TFE offers competitive compensation, benefits, and a FREE membership with employment. This is a fast growing organization with opportunity for advancement based on performance. Only those individuals selected for an interview will be contacted. 

The Fitness Equation

Address

Chantilly, VA
20152 USA

Industry

Business

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