Skip to Main Content

Customer Service Associate

The Fitness Equation Ashburn, VA

  • Posted: over a month ago
  • Full-Time
Job Description

The Fitness Equation is looking for professional, performance-driven Customer Service Associates. 


  • Maintain exercise floor, equipment, and facility cleanliness to ensure readiness for use.
  • Assist and educate members and guests on the exercise floor to ensure club policies are adhered to.  
  • Maintain fitness and sports amenities in the club such as Basketball, Volleyball, and Rock Climbing during family time, pick up, league, or general use.
  • Transfer guests to Membership, Training, Kidz Gym, Group Exercise, or Front Desk departments for scheduled and unscheduled meetings with department representatives following company protocol.
  • Work with TFE Management to update member billing information as authorized, sell authorized POS items, and transfer interviewees, business partners, and other guests to their meeting locations.
  • Answer telephones, transfer calls, take messages, and communicate in professional manner.
  • Keep members informed of events happening in the club and promotional messages.
  • Resolve and mediate member concerns in a calm and controlled manner. 


  • Active H.S. student or completed H.S. diploma/GED minimum.
  • Ability to communicate professionally and provide appropriate and effective problem-solving information to members, guests, and staff.
  • Ability to initiate task management and keep control during slow times and peak times.
  • Interest in and passion for physical fitness. 
  • CPR and First Aid qualifications.

TFE offers competitive compensation, benefits, and a FREE membership with employment. This is a fast growing organization with opportunity for advancement based on performance. Only those individuals selected for an interview will be contacted.

The Fitness Equation


Ashburn, VA
20147 USA



View all jobs at The Fitness Equation

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.