Receptionist - Client Service Associate
The Financial Consulate Cockeysville, MD
- Posted: 27 days ago
- $35,000 to $40,000 Yearly
- Benefits: 401k, dental, medical, vision
A flexible utility player who performs a variety of duties including assembly of tax returns, performing client’s service requests such as movement of funds and updates to beneficiaries, preparing account paperwork, etc. Additional tasks may include: scheduling of client meetings, answering phone calls, greeting clients, preparation of documents, managing supplies and many other functions leading towards the creation of positive client experiences, and fulfillment of our mission. The goal of a person in this role is to assist team members to create great client experiences and to support the operations of the firm.
Core Position Competencies
Technology and Learning
Demonstrates a background of self-development and adoption of technology. Is willing and wanting to grow professionally through avenues including learning from peers, professional development courses, training and reading. Demonstrates a knowledge of technology and an ability and desire to grow their technological knowledge.
Client Centric Mentality
Shows empathy, concern, and genuineness in all client interactions. Acts as the client’s advocate and ensures that the client’s needs are met, and expectations are exceeded. Strives to satisfy one’s external and internal customers. Adopts the mission statement of the firm and acts in accordance with its intent.
Communicating and Collaborating
Speaks and writes clearly and effectively. Listens and asks questions to ensure understanding. Listens and records information efficiently and accurately. Tailors communication style and message to the purpose and audience. Values and respects the opinions of others and seeks input from co-workers. Establishes a positive, inclusive atmosphere that reinforces collaboration and teamwork, whether with peers, or superiors. Is flexible, open, and receptive to new ideas and approaches.
Multi-Tasking & Organizing
Prioritizes time well and handles multiple demands and competing priorities while working on multiple engagements. Adapts to changing priorities, situations, and demands. Proactively communicates with co-workers, while balancing the need to seek input and information with the need to make a decision. Manages time effectively and accomplishes all tasks and responsibilities in a timely and accurately. Pays close attention to detail.
Engages in problem-solving. Suggests ways to improve performance and ways to be more efficient. Will learn the best practices from peers and will constantly strive to improve processes and performance. Take every task as a goal outcome and work with others to develop and redevelop the best way of reaching that outcome.
Industry Experience - Flexible, 1-3 years business experience preferred
Education - Some higher education/college preferred
Skills and Knowledge
· Microsoft Office familiarity, especially with Excel
· Client centric mentality
· Strong technology skills and drive toward adoption
· Strong multi-tasking skills with an enjoyment of a fast paced environment
· Familiarity with CRM Systems
· A team player with good interpersonal skills and the ability to meld into the company culture
· Excellent oral and written communication skills
· Innovative mentality and open to change
The Financial Consulate
201 International Circle Ste 520Cockeysville, MD
BusinessView all jobs at The Financial Consulate