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The Family Wellness Center, Inc. Washington, DC
  • Expired: over a month ago. Applications are no longer accepted.

Immediate opening for experienced front desk/intake person in busy front office. Experienced candidates only please!

Duties & Responsibilities:

  • Make coffee as soon as you arrive
  • Answer multi line phone and direct calls to appropriate staff
  • Schedule appointments electronically for Diagnostic Assessments, therapy and medication management services
  • Confirm all appointments for the therapists , nurse practitioner & psychiatrist, as well as intake appointments the day prior to scheduled visit
  • Check copier in the back for incoming faxes upon arrival in the morning, midday, and prior to departure each day
  • Maintain consumer flow by ensuring that consumers are seen in a timely manner by psychiatrist and therapists. Wait time should not exceed 30 minutes
  • Ensure all consumers sign in upon entering the facility
  • When consumer arrives verify insurance, address, and telephone number prior to services being rendered by asking consumer if anything has changed
  • Verify insurance eligibility through DC Medicaid for all enrolled consumers on the 1st & 15th business day of each month and provide a report to the Clinical Director and CEO of consumers who are not currently insured. This is done jointly with the Intake clinical coordinator & Administrative Assistant
  • Maintain consumers’ daily sign in sheets by filing in consumer “Sign In” Binder
  • Inform clinicians of MCO or Medicaid consumer prior to service being rendered
  • Inform clinicians of procedure codes to be used before providing a service; and check code after service is rendered to ensure clinicians enter the correct procedure codes

  • Conduct monthly fire drills

  • Take trash out from all offices and restrooms on: Monday, Tuesday, Thursday and Friday

  • Intakes - : Review and explain consent forms with consumers on initial visit to obtain signatures.

  • Other duties as assigned.

Preferred Qualifications:

· High School Diploma

· Experience in filing alphabetically

Knowledge of iCAMS a +

· Exceptional customer service and communication skills

· Excellent organizational skills; able to handle multi-tasks

· Professional appearance and excellent work ethic

· Detail oriented and team player

· Proficient in Microsoft word, excel, publisher and Microsoft Office outlook

  • Candidate requires background clearances: Child Protection Register, Metropolitan Police, Criminal Background Check, Health & Drug Clearances.

  • Must be available for immediate hire.

The Family Wellness Center, Inc.

Why Work Here?

Awesome diverse and multi cultural team!

Out-patient mental health agency providing holistic behavioral health services to: - Adults - Children (ages 8 and up) - Youths - Couples - Veterans Services include: - Case management services -Psychiatric evaluations - Medication management - Individual/Family Therapy - Community Support


Washington, DC