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Customer Service Representative - Live Call Specialist - Solon, OH

The Emerson Group Cleveland, OH
  • Posted: over a month ago
  • $16 to $16 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

We are seeking a Customer Service Representative - Live Call Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

  • Handle 50+ consumer inquiries and complaints via live call each day
  • Provide expert information about products from several client companies
  • Troubleshoot, educate, and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of evolving products

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

The Emerson Group

Why Work Here?

Fun co-workers, collaborative management team, internal opportunities for advancement and learning. We are focused on quality and integrity.

The Emerson Client Services Office is passionate about making lasting connections between consumers and the brands they choose. Our purpose is to be a place where brands and people can feel at home. We are a Family and we believe in Customer Excellence, Integrity, Stability, Building Relationships that Matter, Remaining Restless, Sustainabiliy, and Diversity. We are looking for a candidate who is a team player and a self-starter, who is motivated by the chance to own their own business within our larger company.

Address

27070 Miles Rd. Solon, OH 44139
Cleveland, OH
USA

Website

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