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Customer Service Representative CSR

The Cross Group
Oklahoma City, OK
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
We are currently seeking a Customer Service Representative (CSR) to join our team. As a Customer Service Representative (CSR), you must be service-minded, solution-oriented, and forward-thinking. You will be responsible for fielding customer inquiries, resolving complaints, and addressing product or service concerns with an exceeding level of empathy, professionalism, and courtesy.

Duties and Responsibilities:
  • Help manage current customer accounts.
  • Deal with a high volume of inbound and outbound phone calls.
  • Maintain relationships with carriers and customers.
  • Provide exceptional customer service to customers and carriers.
  • Solve customer and carrier problems and help resolve issues.
  • Provide shipment quotes for customers and set up shipments as required by customers.
  • Excellent multitasking skills within their work space as well as computer software programs.
  • Be a professional representative of our company that other employees look up to.

  • High quality written and verbal communication skills
  • Ability to adapt to changes in the work environment
  • Accurate and able to produce quality work
  • Dependability
  • Problem solver
  • Ability to work in teams and open to others’ views
  • Show respect toward others with cultural differences
  • Quality decision making
  • To perform this job successfully, an individual should have knowledge of Database software; Internet software; Order processing systems; Spreadsheet software, and Word Processing software.


  • Minimum high school diploma required. Some college preferred but not required.
  • Previous customer service or call center experience preferred
Mathematical Skills:
  • Ability to calculate in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability:
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills:
  • To perform this job successfully, an individual should have knowledge of Database software, Internet software, Order processing systems, and Microsoft software.

  • 401(k)
  • Dental insurance
  • Referral program
  • Paid time off
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Vision insurance

The Cross Group


Oklahoma City, OK



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